Help forgot my account data !!! Can't contact steam support !!
So I have a steam account. Login from it I remember but the password I can not remember (Account is mine and I have data that can confirm it). I created it using a spare email. Then I reinstalled my system and forgot to save that email. So now the email address is lost. I tried to send a support ticket but they require the e-mail address associated with the account and I don't have the address as mentioned above. Help me how can I contact the support!!!!
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Showing 1-15 of 16 comments
You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
So I tried doing my account got hacked.
Then I pressed the only button (change pass)
And then it asked me for email or phone
There where no option (i have lost accest to my email)
Originally posted by M1ndBreaker:
So I tried doing my account got hacked.
Then I pressed the only button (change pass)
And then it asked me for email or phone
There where no option (i have lost accest to my email)
Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
Yogi Feb 15 @ 1:15pm 
gg brother, wish you all the luck
magicISO
I haven't gave away any thing to anyone. I just lost the data.
I think you answered to the wrond discussion
Originally posted by M1ndBreaker:
So I tried doing my account got hacked.
Then I pressed the only button (change pass)
And then it asked me for email or phone
There where no option (i have lost accest to my email)

Btw I tried doing this right now.

To be clear maybe you misunderstood me the account is not hacked or phished, call it as you like.
It is unaccesable because I don't rememeber my password. To recover my password I need to contact steam support and to contact steam support I need my email which I lost when I were reinstalling my operating system.

P.s. The problem is not with this account.
I'm starting discussion from this account because there is no other way for me to make a discussion.
Originally posted by magicISO Sweden:
Originally posted by M1ndBreaker:
So I tried doing my account got hacked.
Then I pressed the only button (change pass)
And then it asked me for email or phone
There where no option (i have lost accest to my email)
Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.


You know I have a felling that you haven't even read my question.
So if you know how to and want to help me it would be really great and really apritiated.
But if you write just to get a badge or just to troll people please don't do this.

Mine situation isn't that scary I'm not that woried about that diffrent acc.

But there are people on these forums who really seek help and people that just farm badges aren't helping really.
Originally posted by M1ndBreaker:
Originally posted by magicISO Sweden:
Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.


You know I have a felling that you haven't even read my question.
So if you know how to and want to help me it would be really great and really apritiated.
But if you write just to get a badge or just to troll people please don't do this.

Mine situation isn't that scary I'm not that woried about that diffrent acc.

But there are people on these forums who really seek help and people that just farm badges aren't helping really.
then follow the guide i gave you and you get in contact with them but you can also try to open a ticket with them
Okay so following the guide I get to the point where I'm asked for email or phone number (Steam not asking for loggin in my case even in clear steam install).
So since I don't remember my email and I haven't linked any phone number to account I can't proceed.
How can I open a ticket ???
top left yo usee the help ? use that if yo udont understand the guide
HIVEmind Feb 15 @ 6:58pm 
Originally posted by M1ndBreaker:
Okay so following the guide I get to the point where I'm asked for email or phone number (Steam not asking for loggin in my case even in clear steam install).
So since I don't remember my email and I haven't linked any phone number to account I can't proceed.
How can I open a ticket ???

Did you check the account name right just to be certain. And make sure CAPs is off
Originally posted by HIVEmind:
Originally posted by M1ndBreaker:
Okay so following the guide I get to the point where I'm asked for email or phone number (Steam not asking for loggin in my case even in clear steam install).
So since I don't remember my email and I haven't linked any phone number to account I can't proceed.
How can I open a ticket ???

Did you check the account name right just to be certain. And make sure CAPs is off

Yeah I have copied and pasted it from login window and checked that it's certently correct.

In the guide there is screenshot where it shows that you can enter account name email or phone number.

In my case I only have emal and phone number as valid options
Originally posted by magicISO Sweden:
top left yo usee the help ? use that if yo udont understand the guide
Thank you. I understood the guide but it didn't help as information in this guide is differs from my case. I would be really happy if I could just enter my account name and it would continiue recovery process but. I think steam removed this feature idk why.
Artemida Feb 16 @ 2:40am 
https://help.steampowered.com/en/wizard/HelpWithAccount

Help, I can’t sign in.
I forgot my Steam Account name or password.

Enter your email address or phone number: enter some nonsensical nonexistent email (gdgdrg @ svsjrnj .com) and click Search.

After that you should get the option: I forgot my password, but I know my account name. Search with my account name.
Last edited by Artemida; Feb 16 @ 2:44am
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Date Posted: Feb 15 @ 12:35pm
Posts: 16