Eskalat Jan 10, 2024 @ 10:50pm
Contacting Steam re: not accepting my mobile number
Howdy. I'm trying to add my phone number to my Steam account for extra security and Steam isn't recognising my number as valid. I'm looking to contact Steam about this - any idea how I might go about this?

Thanks!
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cSg|mc-Hotsauce Jan 10, 2024 @ 11:39pm 
Originally posted by Eskalat:
Howdy. I'm trying to add my phone number to my Steam account for extra security and Steam isn't recognising my number as valid. I'm looking to contact Steam about this - any idea how I might go about this?

Thanks!

Contact support at the bottom of this page... https://help.steampowered.com/en/accountdata

Include a picture of the error message.

:winterbunny2023:
no154370 Jan 11, 2024 @ 12:05am 
if it has to do with Steam Guard Mobile Authenticator

then this article will help

https://help.steampowered.com/en/faqs/view/7EFD-3CAE-64D3-1C31

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Why isn't my phone number working?

First, make sure you are entering your phone in international format (with '+' and your country code first).

Make sure that your country code is correct (Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number).

Valve does not allow certain phone numbers, such as VoIP numbers and numbers that cannot receive text messages. If your phone number is being rejected and you think that the rejection is in error, please contact Support by clicking on the "Help me with my issue" button.

Why is my number being blocked because it's considered VoIP?

We are unable to accept new VoIP phone numbers on Steam due to them not meeting our security requirements. If your phone number is blocked because it's considered VoIP you will need to find a mobile or prepaid phone number to use on Steam. Select carriers use VoIP technology in their cellular plans and we are unable to support these. Our system will notify you when you enter your phone number if we consider it to be a VoIP number.
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Date Posted: Jan 10, 2024 @ 10:50pm
Posts: 2