Can't authenticate my son's account

[moforex]

I am trying to recover his old account but the login and password require authentication from his old email and phone number. After 6 years they are no longer available are there any other options? I have the old email and phone number they just can't be accessed anymore. When I try to input my son's old number/email for recovery it says they are no longer options for recovery authentication. We have are own same address and legal docs etc if that matters.

[Maria]

Contact support, they will ask you to provide proof of ownership.

More details:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[moforex]

I still can't get in to change the password which is step 1. This is unusual I'm sure is there really no direct email or phone?

[Maria]

Originally posted by moforex:

I still can't get in to change the password which is step 1. This is unusual I'm sure is there really no direct email or phone?

The first step is optional. Go jump to the second step.

and no, the ticket system is the only way to reach support. any other way are scam

[moforex]

ok I'll try again today thanks for your help

[Lilim]

Originally posted by moforex:

I have the old email and phone number they just can't be accessed anymore.

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked/lost account for this to work. Just pick the "I do not have access..." or a similar option when asked.

Do you have any proof of ownership?