All my support cases are closed without any answer

[ⓦⓐⓥⓔ]

Hello, I dont know if this is the right thread/topic to be posted here but I have a problem with Steam Support...
All the cases I open with Steam Support ( refund / problem with in-game items and so on ) are closed without any resolution/answer from their side. It's this a bug or what's going on ?
I wanted to refund a game and the case was closed 2min after I opened it without getting any answer from Steam ( just the automatic mail that you get when you open a case )...then I opened a case because some of my Dota2 items are missing and got the same treatment....automatic email and then nothing, the case was closed 2-3min after I opened it.
Is there anyway to get in contact with someone from support or what can I do ?

[miamew3]

Your account is compromised and the hijacker is closing your tickets. Do the following to secure your account.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[miamew3]

As for your missing items, check your trade history, the hijacker has most likely sold them. Steam will not return/refund the items once they have left your account.

[Yujah]

Just a second confirm, since people tend to be sceptical. Do reply #1.

[ⓦⓐⓥⓔ]

Originally posted by miamew3:

Your account is compromised and the hijacker is closing your tickets. Do the following to secure your account.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Hello, this is not the case.

1. I have no malware on my computer ( already checked )
2. The email and phone are mine + the Steam Guard Auth is active
3. I already did that
4. Same as 3
5. Same as 3 and 4
6. Its nothing there

[ⓦⓐⓥⓔ]

Originally posted by miamew3:

As for your missing items, check your trade history, the hijacker has most likely sold them. Steam will not return/refund the items once they have left your account.

This is not the case either.
The trade history is fine.

[Aluvard]

If your support tickets are closed without an answer, it's always a sign of compromised account.
Do all steps from post #1, then resend refund request.

[ⓦⓐⓥⓔ]

Originally posted by Aluvard:

If your support tickets are closed without an answer, it's always a sign of compromised account.
Do all steps from post #1, then resend refund request.

Did you read my reply to that #1 post ?
I already did all those things and it's the same.

[Aluvard]

Those are options regarding tickets:
https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

And Steam Support always answer even if it means a negative response, so we're back to post 1.

[J4MESOX4D]

Originally posted by W۫ᴀѴƸ:

then I opened a case because some of my Dota2 items are missing

Clearly your account and/or device is compromised if items are missing and then your tickets are being script-closed. If you've done all the steps correctly and in order and this is still happening then I'd consider resetting your PC and mobile device.

[Crazy Tiger]

Originally posted by W۫ᴀѴƸ:

Originally posted by Aluvard:

If your support tickets are closed without an answer, it's always a sign of compromised account.
Do all steps from post #1, then resend refund request.

Did you read my reply to that #1 post ?
I already did all those things and it's the same.

If you did all those steps and the tickets keep closing, it very often means the device(s) used isn't clean.

[Aluvard]

Originally posted by Crazy Tiger:

Originally posted by W۫ᴀѴƸ:

Did you read my reply to that #1 post ?
I already did all those things and it's the same.

If you did all those steps and the tickets keep closing, it very often means the device(s) used isn't clean.

Yup. So either email or deep rooted malware.

[ⓦⓐⓥⓔ]

Thanks for all the answers.
I did all those steps and now it seems the tickets are not closing anymore.
Will see what happens.

[Dr.Shadowds 🐉]

Originally posted by W۫ᴀѴƸ:

Thanks for all the answers.
I did all those steps and now it seems the tickets are not closing anymore.
Will see what happens.

Support WILL reply to your tickets, they DON'T close your tickets without replies unless THEY told you they be doing so which I doubt they did since you haven't contacted them yet to dealing with them hence why everyone explain about the first post.

What scammers do is auto close any help tickets, auto sell, or trade items, and spam your friends with scam links to repeat scam.

You have to check your trade history, and market place history to see what they did on your account. Please note anything on trade/market hold you can cancel to returning items, but if it finalized no longer on hold then it on other account.


You have to figure out where you did wrong to getting the account compromised.

- Trading / gambling scam sites.
- Vote for my team scam link.
- I sent you $50 / you won a prize scam link.
- You have pending ban / I mistakenly report you scam link.
- Try my demo *chat DM* / here free stuff virus download.
- Downloading questionable software, and apps that may have contain virus.
- Sharing account with others that cause the problem.
- Logging on public devices that may be compromised.

[ⓦⓐⓥⓔ]

Originally posted by Dr.Shadowds 🐉:

Originally posted by W۫ᴀѴƸ:

Thanks for all the answers.
I did all those steps and now it seems the tickets are not closing anymore.
Will see what happens.

Support WILL reply to your tickets, they DON'T close your tickets without replies unless THEY told you they be doing so which I doubt they did since you haven't contacted them yet to dealing with them hence why everyone explain about the first post.

What scammers do is auto close any help tickets, auto sell, or trade items, and spam your friends with scam links to repeat scam.

You have to check your trade history, and market place history to see what they did on your account. Please note anything on trade/market hold you can cancel to returning items, but if it finalized no longer on hold then it on other account.


You have to figure out where you did wrong to getting the account compromised.

- Trading / gambling scam sites.
- Vote for my team scam link.
- I sent you $50 / you won a prize scam link.
- You have pending ban / I mistakenly report you scam link.
- Try my demo *chat DM* / here free stuff virus download.
- Downloading questionable software, and apps that may have contain virus.
- Sharing account with others that cause the problem.
- Logging on public devices that may be compromised.

I checked my trade and marketplace history and everything is in order.
Will see what happens when they will reply to the tickets I opened today.