Haven't received the game I gifted

[Rick Sanchez 🇵🇸]

Hello, I need help with a game that I have gifted to a friend (FC26). I have gifted the game to my friend and the amount (35$) was deducted from the bank account. But my friend haven't received it and still didnt receive any confirmation email. How can I approach this issue? I also contacted the support, hoping they will get back to me about this. But I dont know about customer support here. Any tips?

[Lilim]

Originally posted by Rick Sanchez 🇵🇸:

Hello, I need help with a game that I have gifted to a friend (FC26). I have gifted the game to my friend and the amount (35$) was deducted from the bank account. But my friend haven't received it and still didnt receive any confirmation email. How can I approach this issue? I also contacted the support, hoping they will get back to me about this. But I dont know about customer support here. Any tips?

Did you check your purchase history? Just wait if the transaction is still pending.

[Rick Sanchez 🇵🇸]

Originally posted by Lilim:

Originally posted by Rick Sanchez 🇵🇸:

Hello, I need help with a game that I have gifted to a friend (FC26). I have gifted the game to my friend and the amount (35$) was deducted from the bank account. But my friend haven't received it and still didnt receive any confirmation email. How can I approach this issue? I also contacted the support, hoping they will get back to me about this. But I dont know about customer support here. Any tips?

Did you check your purchase history? Just wait if the transaction is still pending.

They updates me yesterday after a couple of hours. Thank you!