ShiruNee May 15, 2023 @ 12:08pm
Market items listed without permision
I have steam guard, and i saw other posts in the forum.
But 3h ago aprox. More than 100 cards or market items were listed and sold without MY permision in my account, and bought without MY permision a Dota 2 item by 1.90€.
Why?!

Help pls. It doesn't make any sense.
Were listed today and sold today. I want my items back.

It is not my "security" fault, 'cause I used my steam guard, not enter my login adress anywhere. So. STEAM PLS, solve this.
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Showing 1-10 of 10 comments
Cathulhu May 15, 2023 @ 12:10pm 
Hijacked, not hacked. You leaked your account credentials somehow.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
ShiruNee May 16, 2023 @ 1:21am 
I have steam guard, that is the protection from steam that requires another code to enter, besides I dont enter any information of my account, like I said before.
So, no.

"Steam does not return inventory items" Blah blah, THEY SOLD 116 ITEMS, and bought a Dota2 item wtf.

Of Course I want my items back. I'm not the only one who had this issue.

Steam do your job.
Crazy Tiger May 16, 2023 @ 1:26am 
It was either phishing or malware. Whichever it was, it's good to know which one and where your login credentials got leaked. Keep in mind that Steam Guard is just another code. It's not a magical shield or something, it's just as easily given away on a phishing page as the accountname and password.
You're correct that you're not the only one with "this issue". "This issue" being "getting phished or downloading malware".

You may want your items back, they won't be returned. Valve changed the item restoration policy years back thanks to gamers abusing the old policy.
ShiruNee May 16, 2023 @ 1:40am 
But is a code that requires the app, my credentials, MY phone that recieves a code by SMS, or my e-mail, that I dont recieved any email or SMS.

Is a bad protector then, why have Steam Guard if this dont protect?

Also, I don't downloaded anything or introduce my credentials anywhere, that why I am complaining, the wtf of this case.

So, Im gonna change my pwd anyway, by any case, but this is a ♥♥♥♥♥♥ low protection. Rn i was cheking permisions and things, but it says that I give permisions to someone in I dont know the country, about 15h ago, wich I didnt do it, Im not even with my PC, and not recieved any SMS or E-mail. So. How the ♥♥♥♥ Steam protect ya'll if they dont check that?
I only felt stolen, I dont even care about that items, but it hurt how Steam, is worst that I imagined.
ShiruNee May 16, 2023 @ 1:55am 
The fact is that I didnt give my credentials, but maybe any of my familiars downloaded malware?

That could happen?

Ill try what Cathulu said.

Anyway, ty, but still thinking Steam needs more protection or confirmations about listing items on market...
Crazy Tiger May 16, 2023 @ 2:01am 
Originally posted by ShiruNee:
But is a code that requires the app, my credentials, MY phone that recieves a code by SMS, or my e-mail, that I dont recieved any email or SMS.

Is a bad protector then, why have Steam Guard if this dont protect?

Also, I don't downloaded anything or introduce my credentials anywhere, that why I am complaining, the wtf of this case.

So, Im gonna change my pwd anyway, by any case, but this is a ♥♥♥♥♥♥ low protection. Rn i was cheking permisions and things, but it says that I give permisions to someone in I dont know the country, about 15h ago, wich I didnt do it, Im not even with my PC, and not recieved any SMS or E-mail. So. How the ♥♥♥♥ Steam protect ya'll if they dont check that?
I only felt stolen, I dont even care about that items, but it hurt how Steam, is worst that I imagined.
Most 2FA protections are just another code, nothing more. And it protects you as long as not all 3 pieces (accountname, password and guard code) are given away. Since a guard code is only active for 30 seconds, it's a small window that hijackers can use to get into the account.

So yes, it's most likely that you got phished. Keep in mind that phishing pages mimic Steam login pages and that even the best can fall for it as it just takes a moment of not paying enough attention.

There is only so much Steam ( or other parties, wherever you use 2FA) can do. Ultimately security is as good as the weakest link. And with everything Steam has put in place, it's us users that are the weakest link. It requires active participation of us, either through using a phishing site or through downloading malware, to get an account compromised.

Yes, it sucks very much. But it's quite vital for yourself to find out where the login credentials leaked. This to ensure that it doesn't happen again.

Do all the steps listed, don't skip any.
X4NLEJO May 16, 2023 @ 6:52am 
I had the same issue, it's malware.

Were your items sold under 1$?
KaktusCZ May 16, 2023 @ 11:18am 
I had the same issue too. Today :-(
ShiruNee May 23, 2023 @ 4:17am 
Originally posted by x4n:
I had the same issue, it's malware.

Were your items sold under 1$?
Yes
Nightmare_YKZ May 23, 2023 @ 4:27am 
I had the same issue too. please help
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Date Posted: May 15, 2023 @ 12:08pm
Posts: 10