My account got hacked

[76561199311342159]

My account got hacked and I don't know what to do. I can't send a ticket since once I try to reset the password, it wants to send a verification code to the email, but the email of my old account was already changed by the hacker.

Does this mean, I won't get my account back?

[magicISO Sweden]

Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.


You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Zarineth]

Originally posted by Jim's Penis Enlargements:

Originally posted by magicISO Sweden:

Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.


You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

I am curious @magic, my steam account was hijacked earlier this week and they used my wallet funds to purchase 72 items on the marketplace. It was caused by a virus I found out, which is fine my fault and I reset windows; but I do have Steam Guard and no notifications came through to it - Some of the purchases were more than $1.00, shouldn't that send a request to my phone to confirm the order, even if it is a hacker doing the listing?

The 1+$ setting is for selling, not buying items.