Steam does not change the region to the real one, how so?

[PifaPlays]

My brother bought a laptop. He used to only play on consoles. I decided to make a family group with him. He created a new account. Everything seems to be fine. I paid him $5. But the region of another country. He wrote to support that he had created an account in one country and a wallet in another. They write to him that you should move to my region. Yes, OK. We live in the same region, in the same city. Support generally reads something. I wrote to the support myself. There is no greeting, no response. It turns out that Steam can change the region as it pleases, but a person does not have a region where he does not live? Can Steam then close the account and refund the money? If not, then this is some kind of deception.

[PifaPlays]

Originally posted by Lithurge:

Originally posted by PifaPlays:

The games are sold, the wallet is replenished. After all, how do I buy games?! It would be one thing if I didn't, I would be silent.

I have no idea how Valve have set up the enforcement of the restrictions. However it's working it's clearly means that you can't change your brothers region at this time.

Maybe I wrote it badly somehow. Steam writes to him: "In order to change the region, you need to move to your country of residence."Is something not clear? He lives in HIS region and asks for HIS region! If you can't, then write - you can't. And of course we will close the account and request the money back. For now, I just want to resolve the issue of my brother moving to the region of residence. He himself does not write here because he has a bad friendship with the Internet, especially in communication. And in general with the computer :)Especially not in English. And I'm not good with languages either. I don't speak English.

[JohnMars78]

It doesn't matter where you are in the world at the time of purchase.
Your registered residence matters.

You need proof that you live at a certain address in order to open a bank account. Then your name and address (verified place of residence) get tied to your bank account/card.

When you buy something on Steam, your banking details are used to set your Steam account region to match your actual place of residence.
That region will be used no matter where you connect from, worldwide.

Your Steam account region will change only when you use a payment method tied to another verified place of residence.

Your brother needs to buy something using a card/bank account registered in his name with his address.
If he doesn't have a bank account in his name,you have to log in to his Steam account and buy it using your personal details.
That should change his account region to match your residence, which you said is the same as his.
Sending it from your account will not work.

He won't lose the $5 amount.

Use Google translate.

[Hikari Light]

Originally posted by JohnMars78:

It doesn't matter where you are in the world at the time of purchase.
Your registered residence matters.

You need proof that you live at a certain address in order to open a bank account. Then your name and address (verified place of residence) get tied to your bank account/card.

When you buy something on Steam, your banking details are used to set your Steam account region to match your actual place of residence.
That region will be used no matter where you connect from, worldwide.

Your Steam account region will change only when you use a payment method tied to another verified place of residence.

Your brother needs to buy something using a card/bank account registered in his name with his address.
If he doesn't have a bank account in his name,you have to log in to his Steam account and buy it using your personal details.
That should change his account region to match your residence, which you said is the same as his.
Sending it from your account will not work.

He won't lose the $5 amount.

Use Google translate.

That would be account sharing and can end up with the account getting permanently suspended.
ONLY the account owner is to have access.
Not even family members are to have access to your account.

[PifaPlays]

Originally posted by JohnMars78:

It doesn't matter where you are in the world at the time of purchase.
Your registered residence matters.

You need proof that you live at a certain address in order to open a bank account. Then your name and address (verified place of residence) get tied to your bank account/card.

When you buy something on Steam, your banking details are used to set your Steam account region to match your actual place of residence.
That region will be used no matter where you connect from, worldwide.

Your Steam account region will change only when you use a payment method tied to another verified place of residence.

Your brother needs to buy something using a card/bank account registered in his name with his address.
If he doesn't have a bank account in his name,you have to log in to his Steam account and buy it using your personal details.
That should change his account region to match your residence, which you said is the same as his.
Sending it from your account will not work.

He won't lose the $5 amount.

Use Google translate.

I live in Russia, where it is impossible to link a card to Steam. I paid for him from the same service as I paid for myself. I was topping up my account the same way I was to myself. He didn't buy anything! Now tell me why my region doesn't change when I top up my account like this? Use Google translate.

[PifaPlays]

Originally posted by HikariLight:

Originally posted by JohnMars78:

It doesn't matter where you are in the world at the time of purchase.
Your registered residence matters.

You need proof that you live at a certain address in order to open a bank account. Then your name and address (verified place of residence) get tied to your bank account/card.

When you buy something on Steam, your banking details are used to set your Steam account region to match your actual place of residence.
That region will be used no matter where you connect from, worldwide.

Your Steam account region will change only when you use a payment method tied to another verified place of residence.

Your brother needs to buy something using a card/bank account registered in his name with his address.
If he doesn't have a bank account in his name,you have to log in to his Steam account and buy it using your personal details.
That should change his account region to match your residence, which you said is the same as his.
Sending it from your account will not work.

He won't lose the $5 amount.

Use Google translate.

That would be account sharing and can end up with the account getting permanently suspended.
ONLY the account owner is to have access.
Not even family members are to have access to your account.

No one has access to my account. I don't have access to my brother's account either. Why did you write this?

[JohnMars78]

Originally posted by HikariLight:

That would be account sharing and can end up with the account getting permanently suspended.
ONLY the account owner is to have access.
Not even family members are to have access to your account.

Right, mate. How do kids get accounts, I wonder?
Maybe I chose the wrong words.
If the brother logs into his own account then switches places with the OP during the payment process, quite sure Steam wouldn't break down their door to get them.
Same with the OP sharing the banking details with the brother.

Originally posted by PifaPlays:

I live in Russia, where it is impossible to link a card to Steam. I paid for him from the same service as I paid for myself. I was topping up my account the same way I was to myself. He didn't buy anything! Now tell me why my region doesn't change when I top up my account like this? Use Google translate.

I wouldn't know what is or isn't possible or what form different international sanctions took in Russia. I don't live there.

I wouldn't know what payment service you've used and how that service operates, either.
I can only guess that your account was already set to Russia.

What I've posted above is how things work on Steam now.

Originally posted by PifaPlays:

Maybe I wrote it badly somehow. Steam writes to him: "In order to change the region, you need to move to your country of residence."Is something not clear? He lives in HIS region and asks for HIS region! If you can't, then write - you can't. And of course we will close the account and request the money back. For now, I just want to resolve the issue of my brother moving to the region of residence. He himself does not write here because he has a bad friendship with the Internet, especially in communication. And in general with the computer :)Especially not in English. And I'm not good with languages either. I don't speak English.

Hence the Google Translate suggestion.

Your brother, as account owner, should ask Steam support directly:
- if they, in fact, still offer support to Russia (because they can switch his region manually);
- what Steam support requires of him in order to prove his place of residence.

[PifaPlays]

Originally posted by JohnMars78:

Originally posted by HikariLight:

That would be account sharing and can end up with the account getting permanently suspended.
ONLY the account owner is to have access.
Not even family members are to have access to your account.

Right, mate. How do kids get accounts, I wonder?
Maybe I chose the wrong words.
If the brother logs into his own account then switches places with the OP during the payment process, quite sure Steam wouldn't break down their door to get them.
Same with the OP sharing the banking details with the brother.

Originally posted by PifaPlays:

I live in Russia, where it is impossible to link a card to Steam. I paid for him from the same service as I paid for myself. I was topping up my account the same way I was to myself. He didn't buy anything! Now tell me why my region doesn't change when I top up my account like this? Use Google translate.

I wouldn't know what is or isn't possible or what form different international sanctions took in Russia. I don't live there.

I wouldn't know what payment service you've used and how that service operates, either.
I can only guess that your account was already set to Russia.

What I've posted above is how things work on Steam now.

Originally posted by PifaPlays:

Maybe I wrote it badly somehow. Steam writes to him: "In order to change the region, you need to move to your country of residence."Is something not clear? He lives in HIS region and asks for HIS region! If you can't, then write - you can't. And of course we will close the account and request the money back. For now, I just want to resolve the issue of my brother moving to the region of residence. He himself does not write here because he has a bad friendship with the Internet, especially in communication. And in general with the computer :)Especially not in English. And I'm not good with languages either. I don't speak English.

Hence the Google Translate suggestion.

Your brother, as account owner, should ask Steam support directly:
- if they, in fact, still offer support to Russia (because they can switch his region manually);
- what Steam support requires of him in order to prove his place of residence.

If you read earlier, I already wrote that my brother contacted support. But he was told to move to Russia. I understand from Russia to Russia? How does it work? Now most Russians are happy with the Kazakh account. Moreover, Steam itself transfers Russians back from Kazakhstan. In this case, I do not understand at all why a person from the Russian region was not transferred to his region. And he didn't buy anything. This is not a children's account. Just a new acc. He almost didn't play on the PC. That's why I wrote it myself. I've been waiting for 24 hours.

[PifaPlays]

I can't even make a gift. ♥♥♥♥♥♥♥♥.

[miamew3]

The main problem here is that you need a credit card in order to change account regions.

As Russians cannot use credit cards on steam due to sanctions, you need to clearly explain to steam support this is the reason why you can not change the account to the correct region and if they can do it manually for him.

As it is the weekend they may be slow answer your help ticket, so be patient.

[PifaPlays]

Originally posted by miamew3:

The main problem here is that you need a credit card in order to change account regions.

As Russians cannot use credit cards on steam due to sanctions, you need to clearly explain to steam support this is the reason why you can not change the account to the correct region and if they can do it manually for him.

As it is the weekend they may be slow answer your help ticket, so be patient.

They answered him immediately. I also hear very often that Russians very often create accounts in Kazakhstan, and then they change their account by IP. Without any communication. Here, the man himself comes, says, Kazakhstan was mistakenly made for me, make Russia for me. :) It's kind of surreal.

[JohnMars78]

Originally posted by PifaPlays:

If you read earlier, I already wrote that my brother contacted support. But he was told to move to Russia. I understand from Russia to Russia? How does it work? Now most Russians are happy with the Kazakh account. Moreover, Steam itself transfers Russians back from Kazakhstan. In this case, I do not understand at all why a person from the Russian region was not transferred to his region. And he didn't buy anything. This is not a children's account. Just a new acc. He almost didn't play on the PC. That's why I wrote it myself. I've been waiting for 24 hours.

If you've communicated with Steam support the way you are here, I can see why you've had trouble understanding each other...
The kids' account thing was in response to another quote, not yours.

Make it clear to Steam support that your brother lives in Russia and ask what kind of proof they require.

[PifaPlays]

Originally posted by JohnMars78:

Originally posted by PifaPlays:

If you read earlier, I already wrote that my brother contacted support. But he was told to move to Russia. I understand from Russia to Russia? How does it work? Now most Russians are happy with the Kazakh account. Moreover, Steam itself transfers Russians back from Kazakhstan. In this case, I do not understand at all why a person from the Russian region was not transferred to his region. And he didn't buy anything. This is not a children's account. Just a new acc. He almost didn't play on the PC. That's why I wrote it myself. I've been waiting for 24 hours.

If you've communicated with Steam support the way you are here, I can see why you've had trouble understanding each other...
The kids' account thing was in response to another quote, not yours.

Make it clear to Steam support that your brother lives in Russia and ask what kind of proof they require.

How can I communicate with someone if they don't answer me. Communication is a dialogue. Like you and me, for example. Tell me what evidence, living in Russia, I could provide. Passport... Well, you can find a bunch of them on the Internet. This is ♥♥♥♥♥♥♥♥. The maximum is a check from the bank for replenishment from Russia. There's the account name. But as mentioned above, there is no dialogue.

[Drab]

Post about this in the Russian forum.

https://steamcommunity.com/discussions/forum/26/

[PifaPlays]

Originally posted by Drab:

Post about this in the Russian forum.

https://steamcommunity.com/discussions/forum/26/

Is this typical for Russians? Is there a division by nationality here? That is, the main topics are only for the elite?

[JohnMars78]

Originally posted by PifaPlays:

Originally posted by JohnMars78:

If you've communicated with Steam support the way you are here, I can see why you've had trouble understanding each other...
The kids' account thing was in response to another quote, not yours.

Make it clear to Steam support that your brother lives in Russia and ask what kind of proof they require.

How can I communicate with someone if they don't answer me. Communication is a dialogue. Like you and me, for example. Tell me what evidence, living in Russia, I could provide. Passport... Well, you can find a bunch of them on the Internet. This is ♥♥♥♥♥♥♥♥. The maximum is a check from the bank for replenishment from Russia. There's the account name. But as mentioned above, there is no dialogue.

You wait for them to answer.
I don't know what would constitute evidence - that's for them to tell you.