Purchase failed but PSC money gone

[Weißbrot]

I tryed to buy Way of the Hunter and its Map Pack 1 DLC but the purchase failed and i wrote a ticket to Steams support, i never got a answere but a discount without getting my money back and my failed purchase was deleted from my purchase history.

Thats what i wrote in the ticket:

17:41
I bought with two paysafecards Way of the Hunter and its Map Pack 1 DLC.
After the transaction was finished (the white paysafecard window disappeared) i got for several minutes no message that the purchase has been successfully ended so i actualized the window and got back to the window where my personal informations have to be inserted, the money on the paysafe card has been withdrawn but its still listed in my purchase history as not paid.

Hope you can help me.

17:50
The first paysafe card had only 0,23€ on it and the second 30€, i added screenshots of their history.

19:19
I got now a email which tells me that the purchase has failed and i get now a discount and can try again but i dont know how.

I didnt got my money back on my paysafe card and i dont have it on my steam wallet, how i am supposed to try again while my money is still missing?

I never got a answere.

[nullable]

It may take a bit of time, a few days for the the money to return back to the account. It's being held. Not all aspects of all transactions are instantaneous.

There seems to be an endless amount of these types of questions, the answer is you have to wait a bit longer than you assume.

[Weißbrot]

Początkowo opublikowane przez nullable:

It may take a bit of time, a few days for the the money to return back to the account. It's being held. Not all aspects of all transactions are instantaneous.

There seems to be an endless amount of these types of questions, the answer is you have to wait a bit longer than you assume.

Ok well i now wrote them my PSC transaction details (including Transaction ID, Webshop ID, Exchange rate (incl. fees), Your payment's status) and added a picture showing these transaction details directly from PSC like Paysafecard suggests it when you try to contact directly the support of Paysafecard.

I dont mind waiting, just dont want to get told i should have reacted earlier.

[polednick]

Welcome to the club.
I have problems with paysafecard for several months.....but only with purchases from Steam.
This day I bought games from GOG and they were on my shelf withing seconds....than I bought 2 games from Steam....and nothing.
Like always the support is just the robot...telling me that there was an problem and that I can buy the games if I try again....only that the money is gone.
This is at last the 5th time for me.

[cartofu`]

I have exactly the same problem,with Prime status in Cs2.Did you get an answer?

[Haydrion Rayel]

Początkowo opublikowane przez nullable:

It may take a bit of time, a few days for the the money to return back to the account. It's being held. Not all aspects of all transactions are instantaneous.

There seems to be an endless amount of these types of questions, the answer is you have to wait a bit longer than you assume.

what a nonsense, normal it goes well, I have the same issue with 2 games, never had this before.

[Weißbrot]

Początkowo opublikowane przez cartofu`:

I have exactly the same problem,with Prime status in Cs2.Did you get an answer?

No answer until now :/

Początkowo opublikowane przez polednick:

Welcome to the club.
I have problems with paysafecard for several months.....but only with purchases from Steam.
This day I bought games from GOG and they were on my shelf withing seconds....than I bought 2 games from Steam....and nothing.
Like always the support is just the robot...telling me that there was an problem and that I can buy the games if I try again....only that the money is gone.
This is at last the 5th time for me.

Did you also contacted the Paysafecard Support?
I did but as of now i also didnt got a email from there.

Paysafecard Support:
https://www.paysafecard.com/en/support/contact-us/contact-options/

[Haydrion Rayel]

Początkowo opublikowane przez Weißbrot:

Początkowo opublikowane przez cartofu`:

I have exactly the same problem,with Prime status in Cs2.Did you get an answer?

No answer until now :/

Początkowo opublikowane przez polednick:

Welcome to the club.
I have problems with paysafecard for several months.....but only with purchases from Steam.
This day I bought games from GOG and they were on my shelf withing seconds....than I bought 2 games from Steam....and nothing.
Like always the support is just the robot...telling me that there was an problem and that I can buy the games if I try again....only that the money is gone.
This is at last the 5th time for me.

Did you also contacted the Paysafecard Support?
I did but as of now i also didnt got a email from there.

Paysafecard Support:
https://www.paysafecard.com/en/support/contact-us/contact-options/

Paysafecard has nothing to do with it. A lot of people have problems with payments no matter which payment option it is

[Weißbrot]

Początkowo opublikowane przez Haydrion Rayel:

Początkowo opublikowane przez Weißbrot:

No answer until now :/



Did you also contacted the Paysafecard Support?
I did but as of now i also didnt got a email from there.

Paysafecard Support:
https://www.paysafecard.com/en/support/contact-us/contact-options/

Paysafecard has nothing to do with it. A lot of people have problems with payments no matter which payment option it is

No it doesnt have to be PSC but just to clarifie that the transaction was from PSC to 100% completed its important to contact the PSC Support aswell in case the Steam Support should claim PSC didnt completed it.

[Weißbrot]

Alright the Steam Support gave me WotH and the Map Pack 1 DLC after 24 houres.
As a suggestion for others, write your ticket in english and provide them also in english the PSC transaction details.