STEAM WONT OPEN FOR DAYS

[HOG_RYDER-2906]

Tried everything cleared cache removed my vpn and av as well as disscord re-installed 4 times done the end end task thing asked steam for help got one reply in 3days and now nothing!!!!!

[madmarkymark]

Doing the Task Manager / services / steam client - thing, makes no difference. I am the only user of this computer and it only has a single account on it (mine). I know there aren't masses of people having this problem - but there are certainly quite a few, so it must be a conflict of some kind following a change/update. If we can identify, what was changed - could this help?

I am very much clutching at straws now ... :(

[madmarkymark]

So far, almost everyone on this forum that is suffering - is also a W11 user

[sykurra]

Originally posted by madmarkymark:

So far, almost everyone on this forum that is suffering - is also a W11 user

i feel so left out cause i'm running windows 10 😭 also a little concerned cause when you guys find a fix i might not...

[bidulless]

Originally posted by madmarkymark:

Another link talked about deleting the following file: :\Steam\userdata\118693378\config\librarycache and delete achievement_progress.json

But I don't have a librarycache folder anywhere on my system?

hello

you do not have library cache ?
So it means steam is not completly intalled..
\Steam\userdata\<youruseid>\config\librarycache
So atm, you have nothing on auto run right ?
Never seen the kind of message you talked about few post ago about sid.

[bidulless]

Originally posted by madmarkymark:

I went through every step, religiously. It is disabled on startup through Start Manager, Then I clicked Steam / properties / compatibility and I clicked run as administrator, I then went into all firewalls and AV to double check permissions. I rebooted - let system all load. Then double clicked Steam ... nothing happened. I checked task manager and there it was loading- reloading.

hello

Do not run steam as admin xd

[madmarkymark]

Originally posted by bidulless:

Originally posted by madmarkymark:

Another link talked about deleting the following file: :\Steam\userdata\118693378\config\librarycache and delete achievement_progress.json

But I don't have a librarycache folder anywhere on my system?

hello

you do not have library cache ?
So it means steam is not completly intalled..
\Steam\userdata\<youruseid>\config\librarycache

I don't have a librarycache and I can't find \Steam\userdata path. What is exact path for it? Thanks

[bidulless]

Originally posted by madmarkymark:

Originally posted by bidulless:

hello

you do not have library cache ?
So it means steam is not completly intalled..
\Steam\userdata\<youruseid>\config\librarycache

I don't have a librarycache and I can't find \Steam\userdata path. What is exact path for it? Thanks

hello
That make sens if you un installed steam and tryed to install it again and it failed to correctly setup : userdata is saved and downloaded on steam by the cef process ( webhelper ) but in your case, as they can't be started and run , nothing has been downloaded...

There is a log folder into steam where you can find files inside and there is one file named webheper.txt.
Do you see some weird messages inside it ?
The first 3 lines of this log should start by [NIL]
and the following line are with date and time

[madmarkymark]

That makes sense. But it also means that the librarycache problem that has occurred in the past is not the issue I am having

[bidulless]

Originally posted by madmarkymark:

That makes sense. But it also means that the librarycache problem that has occurred in the past is not the issue I am having

hello
True as your steam client can't download it from the store.

[bidulless]

hello
There is a log folder into steam where you can find files inside and there is one file named webheper.txt.
Do you see some weird messages inside it ?
The first 3 lines of this log should start by [NIL]
and the following line are with date and time

[madmarkymark]

Originally posted by bidulless:

Originally posted by madmarkymark:

I don't have a librarycache and I can't find \Steam\userdata path. What is exact path for it? Thanks

hello
That make sens if you un installed steam and tryed to install it again and it failed to correctly setup : userdata is saved and downloaded on steam by the cef process ( webhelper ) but in your case, as they can't be started and run , nothing has been downloaded...

There is a log folder into steam where you can find files inside and there is one file named webheper.txt.
Do you see some weird messages inside it ?

there is a lot of text in that file. The latest entry in it starts:

[1970-01-01 00:00:00] Client version: no bootstrapper found
[1970-01-01 00:00:00] Startup - webhelper launched with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" -lang=en_US -cachedir="C:\Users\XXXXX\AppData\Local\Steam\htmlcache" -steampid=1092 -buildid=1718305227 -steamid=0 -logdir="C:\Program Files (x86)\Steam\logs" -uimode=7 -startcount=42 -userdatadir="C:\Users\madma\AppData\Local\Steam\cefdata" -steamuniverse=Public -realm=Global -clientui="C:\Program Files (x86)\Steam\clientui" -steampath="C:\Program Files (x86)\Steam\Steam.exe" -launcher=0 --valve-initial-threadpool-size=4 --valve-enable-site-isolation --enable-smooth-scrolling --disable-gpu-compositing --disable-gpu --enable-direct-write --log-file="C:\Program Files (x86)\Steam\logs\cef_log.txt" --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal

The 'no bootstrapper' bit is the only thing that looks potentially 'weird'

[bidulless]

Originally posted by madmarkymark:

Originally posted by bidulless:

hello
That make sens if you un installed steam and tryed to install it again and it failed to correctly setup : userdata is saved and downloaded on steam by the cef process ( webhelper ) but in your case, as they can't be started and run , nothing has been downloaded...

There is a log folder into steam where you can find files inside and there is one file named webheper.txt.
Do you see some weird messages inside it ?

there is a lot of text in that file. The latest entry in it starts:

[1970-01-01 00:00:00] Client version: no bootstrapper found
[1970-01-01 00:00:00] Startup - webhelper launched with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" -lang=en_US -cachedir="C:\Users\XXXXX\AppData\Local\Steam\htmlcache" -steampid=1092 -buildid=1718305227 -steamid=0 -logdir="C:\Program Files (x86)\Steam\logs" -uimode=7 -startcount=42 -userdatadir="C:\Users\madma\AppData\Local\Steam\cefdata" -steamuniverse=Public -realm=Global -clientui="C:\Program Files (x86)\Steam\clientui" -steampath="C:\Program Files (x86)\Steam\Steam.exe" -launcher=0 --valve-initial-threadpool-size=4 --valve-enable-site-isolation --enable-smooth-scrolling --disable-gpu-compositing --disable-gpu --enable-direct-write --log-file="C:\Program Files (x86)\Steam\logs\cef_log.txt" --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal

The 'no bootstrapper' bit is the only thing that looks potentially 'weird'

Hello
And the date also, 1970 is weird ...
do you have subfolder inside \steam\bin\cef , as you should find 2 folders
cef.win7
cef.win7x64
and inside the second folder ( cef.win7x64 ) , many files ( around 79 counting 2 folders ) and one steamwebhelper.exe but i imagine in you case there is nothing or less than that
the bootstrap is the first steamwebhelper launched and it launch others and you should have something like that
steam.exe
----- steamwebhelper -- bootstrap
---------steamwebhelper
---------steamwebhelper
---------steamwebhelper
---------steamwebhelper
but in your even the bootstrap can't be launch ...

[madmarkymark]

Date on later entries is correct:

[2024-06-18 18:09:55] SharedJSContext-'SharedJSCo': CreatingPopup name:SP DesktopLoginWindow_uid0 browser:65536 parent:0 pid:1092 type:4 flags:4194: (-2147483648.00, -2147483648.00) 881.25x550.00: url:about:blank?createflags=4098&pid=0&browser=-1&useragent=Valve%20Steam%20Client
[2024-06-18 18:09:55] CBrowserComposerSystem::CreateOutputWindow: Creating browser window at: 805240832,805240832 size: 881x550

Yes - I have \steam\bin\cef and in cef.win7x64 I have 120 files and 1 folder (locales) and steamwebhelper.exe

"C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe"

[bidulless]

Originally posted by madmarkymark:

Date on later entries is correct:

[2024-06-18 18:09:55] SharedJSContext-'SharedJSCo': CreatingPopup name:SP DesktopLoginWindow_uid0 browser:65536 parent:0 pid:1092 type:4 flags:4194: (-2147483648.00, -2147483648.00) 881.25x550.00: url:about:blank?createflags=4098&pid=0&browser=-1&useragent=Valve%20Steam%20Client
[2024-06-18 18:09:55] CBrowserComposerSystem::CreateOutputWindow: Creating browser window at: 805240832,805240832 size: 881x550

Yes - I have \steam\bin\cef and in cef.win7x64 I have 120 files and 1 folder (locales) and steamwebhelper.exe

"C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe"

hello

120 files ?? just inside cef.win7x64 not counting it subfolder ?
ok, now go back to logs folder and delete bootstrap.log and launch steam again and copy past the content of the file here plz

[madmarkymark]

Originally posted by bidulless:

Originally posted by madmarkymark:

Date on later entries is correct:

[2024-06-18 18:09:55] SharedJSContext-'SharedJSCo': CreatingPopup name:SP DesktopLoginWindow_uid0 browser:65536 parent:0 pid:1092 type:4 flags:4194: (-2147483648.00, -2147483648.00) 881.25x550.00: url:about:blank?createflags=4098&pid=0&browser=-1&useragent=Valve%20Steam%20Client
[2024-06-18 18:09:55] CBrowserComposerSystem::CreateOutputWindow: Creating browser window at: 805240832,805240832 size: 881x550

Yes - I have \steam\bin\cef and in cef.win7x64 I have 120 files and 1 folder (locales) and steamwebhelper.exe

"C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe"

hello

ok, now go back to logs folder and delete bootstrap.log and launch steam again and copy past the content of the file here plz

Here:

[2024-06-18 20:31:18] Startup - updater built Jun 13 2024 11:41:39
[2024-06-18 20:31:18] Startup - Steam Client launched with: "C:\Program Files (x86)\Steam\Steam.exe"
[2024-06-18 20:31:18] Loading cached metrics from disk (C:\Program Files (x86)\Steam\package\steam_client_metrics.bin)
[2024-06-18 20:31:18] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2024-06-18 20:31:18] Using the following download hosts for Public, Realm steamglobal
[2024-06-18 20:31:18] 1. https://cdn.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2024-06-18 20:31:18] Checking for update on startup
[2024-06-18 20:31:18] Checking for available updates...
[2024-06-18 20:31:18] Downloading manifest: https://cdn.steamstatic.com/client/steam_client_win32
[2024-06-18 20:31:18] Manifest download: send request
[2024-06-18 20:31:18] Manifest download: waiting for download to finish
[2024-06-18 20:31:19] Manifest download: finished
[2024-06-18 20:31:19] Download skipped: /client/steam_client_win32 version 1718305227, installed version 1718305227, existing pending version 0
[2024-06-18 20:31:19] Nothing to do
[2024-06-18 20:31:19] Verifying installation...
[2024-06-18 20:31:19] Performing checksum verification of executable files
[2024-06-18 20:31:19] Verification complete