Unable to complete purchase for several days.

[Nostalginaut]

I have a handful of games in my cart that I've been trying to purchase for the past several days.

No matter what purchase method I choose (PayPal or Visa), I get an error initializing my transaction. I get the same error no matter what or when. It happens whether I add or remove things from the cart.

It tells me to contact support, but there's no option for me to address this through support because the transaction never gets past this point (it doesn't "fail"), so it doesn't show up.

...what can I do at this point? Can I contact support directly somehow?

[OPA]

https://help.steampowered.com
Use the help ticket system

[Nostalginaut]

Originally posted by OPA:

https://help.steampowered.com
Use the help ticket system

That's what I'm doing, and what I referred to in my post.

I can't open a ticket about this issue because it doesn't show up from the list of possible issues *to* address. I can select that I'm having an issue with a purchase, but the deepest I get is "Which purchase?" and if I say that it doesn't appear there, my only option is to provide game keys that I don't have.

[Dr.Shadowds 🐉]

If have issue via browser ensure use supported browser that up to date, with time set to correct time, and ensure all information you enter is correct to your payment method. Another can try doing cache and cookies clear, then try again, or use another browser.


For steam client ensure that time set correctly, and information with your payment method is correct.


If it say contact support, you have to do that.

Steam help page > my account > data related to my account > scroll to bottom click on contact support.

[Nostalginaut]

Originally posted by Dr.Shadowds 🐉:

Steam help page > my account > data related to my account > scroll to bottom click on contact support.

Thanks a lot! That's just what I was looking for.