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Yuki Jan 14, 2014 @ 9:59am
Steam keeps giving me a connection time out error
Hello,

Hopefully someone here might have an idea on how to resolve an issue I am currently having with Steam. Starting yesterday whenever I tried to update/download a game, Steam keeps giving me an error saying Connection Time Out on any game I try to download.

I then tried to verify my game cache on games that were already installed and after a few hours it never advanced past 0%. I have also opened a ticket with Steam in hopes that they can help but I know they can take a little while to get back to you.

I have tried the following things to no avail.
Renaming the ClientRegistery.blob file and having steam create a new one.
Setting up my router to support Steam to see if it was a port issue.
Reinstalling Steam.
Uninstalling Steam and reinstalling a fresh copy.
Refreshing Steam Files using the the command steam://flushconfig

I am currently running Windows 7 64 Bit that is up to date.

Thanks again for any help you can provide
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Showing 1-15 of 16 comments
Yuki Jan 15, 2014 @ 7:34am 
Anyone have any tips they can offer?
#1
theotherdan Jan 16, 2014 @ 7:53am 
@OP: http://www.issteamdown.com/

Also, if you are seeing timeouts, this will most likely not be software related. You most likely are seeing network latency. This can be anywhere from the Steam server to your PC. You could try a trace route to Steam and see if there is a break in the path:

open command.exe and type the following: tracert 72.165.61.187

You should see something like the following:

Tracing route to 72-165-61-187.dia.static.qwest.net [72.165.61.187]
over a maximum of 30 hops:

1 8 ms 7 ms 8 ms 10.33.236.1
2 8 ms 7 ms 9 ms 70.183.70.221
3 8 ms 7 ms 7 ms 70.183.66.74
4 15 ms 15 ms 15 ms 70.183.69.6
5 16 ms 17 ms 16 ms 70.183.71.16
6 27 ms 27 ms 27 ms 207.86.210.9
7 51 ms 47 ms 47 ms 207.88.13.242.ptr.us.xo.net [207.88.13.242]
8 55 ms 48 ms 47 ms te-3-2-0.rar3.denver-co.us.xo.net [207.88.12.42]

9 44 ms 44 ms 74 ms ae0d0.cir1.denver2-co.us.xo.net [207.88.13.181]

10 43 ms 44 ms 61 ms dvr-brdr-02.inet.qwest.net [63.146.26.129]
11 * * * Request timed out.
12 71 ms 70 ms 71 ms 63-234-174-50.dia.static.qwest.net [63.234.174.5
0]
13 72 ms 74 ms 74 ms c1-core.tuk.valve.net [208.64.202.19]
14 71 ms 71 ms 71 ms 72-165-61-187.dia.static.qwest.net [72.165.61.18
7]

Trace complete.

As you seen in my tracert, there was a timeout. But, that doesn't mean I cannot connect. But, if you see see the tracert fail and the trace is not complete. That might be an indication.
#2
Crusader_bin Feb 16, 2014 @ 2:51am 
I had the same issue.

Thanks theotherdan!
Restarting my modem and router fixed the thing completely... Apparently you need to restart routers from time to time, at least mine.

Funny thing is it started out fine, but I wanted to check what my password was on the account so I logged off.
And the connection issues popped up.
But also I clicked on the link in the error to steam support:
http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=11&l=english

And I got error 500 in browser, plus is it down sites said it is down not just for me...

I could also not connect to the site via browser (bad password) but on 3rd try the password was accepted. Of course it took me total of about 20 times to guess the damn captcha. >_<

#3
FLO.LEGEND May 7, 2014 @ 2:34am 
No need to panic.just do this
''1- click download (0 of 1 item complete)
2- click queue (it will stop downloading)
3- logout
4- login
#4
nocturnalgolem0 Dec 28, 2014 @ 5:05pm 
Same thing is happening to me after my dad accidentally deleted my games I try to redownload and nothing is working what do I do I have restarted my computer and every thing but to no avail it still isn't working I even shut off all the puwer to everything (my computer, modem, wifi and still nothing worked any ideas?
#5
The One True Pineapple Feb 14, 2015 @ 7:20am 
Originally posted by Crusader_bin:
I had the same issue.

Thanks theotherdan!
Restarting my modem and router fixed the thing completely... Apparently you need to restart routers from time to time, at least mine.

Funny thing is it started out fine, but I wanted to check what my password was on the account so I logged off.
And the connection issues popped up.
But also I clicked on the link in the error to steam support:
http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=11&l=english

And I got error 500 in browser, plus is it down sites said it is down not just for me...

I could also not connect to the site via browser (bad password) but on 3rd try the password was accepted. Of course it took me total of about 20 times to guess the damn captcha. >_<



yeah all the steampowered stuff is down for me to
#6
The One True Pineapple Feb 14, 2015 @ 7:21am 
Originally posted by theotherdan:
@OP: http://www.issteamdown.com/

Also, if you are seeing timeouts, this will most likely not be software related. You most likely are seeing network latency. This can be anywhere from the Steam server to your PC. You could try a trace route to Steam and see if there is a break in the path:

open command.exe and type the following: tracert 72.165.61.187

You should see something like the following:

Tracing route to 72-165-61-187.dia.static.qwest.net [72.165.61.187]
over a maximum of 30 hops:

1 8 ms 7 ms 8 ms 10.33.236.1
2 8 ms 7 ms 9 ms 70.183.70.221
3 8 ms 7 ms 7 ms 70.183.66.74
4 15 ms 15 ms 15 ms 70.183.69.6
5 16 ms 17 ms 16 ms 70.183.71.16
6 27 ms 27 ms 27 ms 207.86.210.9
7 51 ms 47 ms 47 ms 207.88.13.242.ptr.us.xo.net [207.88.13.242]
8 55 ms 48 ms 47 ms te-3-2-0.rar3.denver-co.us.xo.net [207.88.12.42]

9 44 ms 44 ms 74 ms ae0d0.cir1.denver2-co.us.xo.net [207.88.13.181]

10 43 ms 44 ms 61 ms dvr-brdr-02.inet.qwest.net [63.146.26.129]
11 * * * Request timed out.
12 71 ms 70 ms 71 ms 63-234-174-50.dia.static.qwest.net [63.234.174.5
0]
13 72 ms 74 ms 74 ms c1-core.tuk.valve.net [208.64.202.19]
14 71 ms 71 ms 71 ms 72-165-61-187.dia.static.qwest.net [72.165.61.18
7]

Trace complete.

As you seen in my tracert, there was a timeout. But, that doesn't mean I cannot connect. But, if you see see the tracert fail and the trace is not complete. That might be an indication.
i have a mac what do i do now
#7
NovaKhal Mar 16, 2015 @ 11:41pm 
Originally posted by melon:
Originally posted by theotherdan:
@OP: http://www.issteamdown.com/

Also, if you are seeing timeouts, this will most likely not be software related. You most likely are seeing network latency. This can be anywhere from the Steam server to your PC. You could try a trace route to Steam and see if there is a break in the path:

open command.exe and type the following: tracert 72.165.61.187

You should see something like the following:

Tracing route to 72-165-61-187.dia.static.qwest.net [72.165.61.187]
over a maximum of 30 hops:

1 8 ms 7 ms 8 ms 10.33.236.1
2 8 ms 7 ms 9 ms 70.183.70.221
3 8 ms 7 ms 7 ms 70.183.66.74
4 15 ms 15 ms 15 ms 70.183.69.6
5 16 ms 17 ms 16 ms 70.183.71.16
6 27 ms 27 ms 27 ms 207.86.210.9
7 51 ms 47 ms 47 ms 207.88.13.242.ptr.us.xo.net [207.88.13.242]
8 55 ms 48 ms 47 ms te-3-2-0.rar3.denver-co.us.xo.net [207.88.12.42]

9 44 ms 44 ms 74 ms ae0d0.cir1.denver2-co.us.xo.net [207.88.13.181]

10 43 ms 44 ms 61 ms dvr-brdr-02.inet.qwest.net [63.146.26.129]
11 * * * Request timed out.
12 71 ms 70 ms 71 ms 63-234-174-50.dia.static.qwest.net [63.234.174.5
0]
13 72 ms 74 ms 74 ms c1-core.tuk.valve.net [208.64.202.19]
14 71 ms 71 ms 71 ms 72-165-61-187.dia.static.qwest.net [72.165.61.18
7]

Trace complete.

As you seen in my tracert, there was a timeout. But, that doesn't mean I cannot connect. But, if you see see the tracert fail and the trace is not complete. That might be an indication.
i have a mac what do i do now
having a mac with steam on it was a bad idea in the first place
#8
Tuna May 6, 2016 @ 7:01am 
so, anyone got a simple solution?
#9
sfefan.crysis Nov 20, 2016 @ 6:30am 
Nothing works for me... I've been staying here for 6 ♥♥♥♥♥♥♥ hours to download a 5gb game...Still at 4gb/5.3gb... 1.3 more left to download. And it won't download at all... first it goes down to 99kb/s then to 1 and it stops... WTF should I do?
#10
76561198244242812 Sep 24, 2017 @ 7:14am 
Originally posted by theotherdan:
@OP: {LINK REMOVED}

Also, if you are seeing timeouts, this will most likely not be software related. You most likely are seeing network latency. This can be anywhere from the Steam server to your PC. You could try a trace route to Steam and see if there is a break in the path:

open command.exe and type the following: tracert 72.165.61.187

You should see something like the following:

Tracing route to {LINK REMOVED} [72.165.61.187]
over a maximum of 30 hops:

1 8 ms 7 ms 8 ms 10.33.236.1
2 8 ms 7 ms 9 ms 70.183.70.221
3 8 ms 7 ms 7 ms 70.183.66.74
4 15 ms 15 ms 15 ms 70.183.69.6
5 16 ms 17 ms 16 ms 70.183.71.16
6 27 ms 27 ms 27 ms 207.86.210.9
7 51 ms 47 ms 47 ms {LINK REMOVED} [207.88.13.242]
8 55 ms 48 ms 47 ms {LINK REMOVED} [207.88.12.42]

9 44 ms 44 ms 74 ms {LINK REMOVED} [207.88.13.181]

10 43 ms 44 ms 61 ms {LINK REMOVED} [63.146.26.129]
11 * * * Request timed out.
12 71 ms 70 ms 71 ms {LINK REMOVED} [63.234.174.5
0]
13 72 ms 74 ms 74 ms {LINK REMOVED} [208.64.202.19]
14 71 ms 71 ms 71 ms {LINK REMOVED} [72.165.61.18
7]

Trace complete.

As you seen in my tracert, there was a timeout. But, that doesn't mean I cannot connect. But, if you see see the tracert fail and the trace is not complete. That might be an indication.



is it looks fine? or not


1 1 ms 8 ms 1 ms 192.168.1.1 [192.168.1.1]
2 7 ms 10 ms 8 ms 10.10.10.10 [10.10.10.10]
3 7 ms 12 ms 6 ms 10.0.0.9 [10.0.0.9]
4 9 ms 7 ms 7 ms 112.72.0.1
5 38 ms 40 ms 44 ms 180.149.95.165
6 41 ms 36 ms 38 ms 180.149.92.13
7 7 ms 8 ms 8 ms 180.149.92.5
8 208 ms 212 ms 203 ms 180.149.95.238
9 * * * Request timed out.
10 * * * Request timed out.
11 214 ms 220 ms 223 ms {LINK REMOVED} [63.146.27.33]
12 * * * Request timed out.
13 * * 293 ms {LINK REMOVED} [63.234.174.5
0]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

#11
Minefield Feb 9, 2018 @ 7:35am 
The same thing happened to me. I was trying to update CS:GO, but whenever I press update, it always says, "Connection Time out." Can anyone help me? Also I am playing on mac.
#12
[Zenith UwU] Nov 11, 2018 @ 9:07pm 
i have the same issue with the time out i was reinstalling most my games and one was fallout 4 and i had left it overnight downloading at a limited 4 MBps as i wasnted to use wifi for other things it usualy gets around 24 MBPS it said the download would finish in about 9 hours so i left it overnight and then right now i check if it has finished but no it gives me that error
#13
Perry. Mar 8, 2019 @ 5:07pm 
Did anyone ever find any solution? I'm not having this problem, never had an issue with steam before ugh
#14
Whiplash Dec 27, 2023 @ 4:20pm 
Originally posted by Mikasa:
No need to panic.just do this
''1- click download (0 of 1 item complete)
2- click queue (it will stop downloading)
3- logout
4- login
This worked thank you
#15
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Date Posted: Jan 14, 2014 @ 9:59am
Posts: 16
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