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OmegA* Jan 11, 2014 @ 6:29pm
Cant add funds to my account to purchase skins.
Ok, so i have made quite a few purchases through the market for CSGO, but last night while I was trying to add funds to my account to buy a new knife I got this message.....

"For the protection of the account holder, this purchase has been declined. Further purchasing will be temporarily limited - please contact Steam Support to resolve this issue."

So i go into steam support and send in a question or something like that explaining whats up hoping it would be resolved soon so I could get that knife, but I have not received any contact from anyone about the matter and to be honest I am so confused right now as to what is going on and why I cannot get it resolved. It is frustrating to say the least....
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Showing 1-5 of 5 comments
WhereIsBusmin Jan 11, 2014 @ 6:31pm 
How long have you been waiting with Steam Support? They typically take 3-10 business days to send an initial response but it can vary due to their workload and the specific issue.
#1
Randinie Grey Beard Jan 11, 2014 @ 6:43pm 
This happened to me not long ago, it was triggered by me spending over $200 in a short amount of time. Took them about 4 days to respond to my ticket. Their issue was to protect my account and I had to confirm info with them before they would 'release' the lock. 3 to 5 days is about normal and it also being the weekend, I would bet they are under staffed and over worked on every weekend.
#2
OmegA* Jan 11, 2014 @ 6:44pm 
3 to 10 business days are you serious? I work out of state and when I come home for a day or two I want to play a bit and not have any issues. Steam support sucks....
#3
TirithRR Jan 11, 2014 @ 7:54pm 
Time to get a laptop so you can play when you travel.

(Currently sitting in my hotel room after work, trying to decide what to play).
#4
Bíg Bûìí Jan 16, 2014 @ 5:29am 
dude same thing happen to me.i havent get any response yet and its been 5 dayss!!!!
#5
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 11, 2014 @ 6:29pm
Posts: 5
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