CD key gave wrong game!!??

[MassiveSalad]

I just purchased a physical copy of XCOM: Enemy Unknown.
Had a few issues trying to install using the disc. Finally worked out that i needed to activate key on steam and backup/restore game using DVD drive.

When i activated the key for what i thought was going to be XCOM: Enemy Unknown, seems as i bought the boxed copy of it. Instead the CD key gave me Bioshock Infinite.. WTF!?

[MassiveSalad]

CD key gave wrong game!??

I just purchased a physical copy of XCOM: Enemy Unknown.
Had a few issues trying to install using the disc. Finally worked out that i needed to activate key on steam and backup/restore game using DVD drive.

When i activated the key for what i thought was going to be XCOM: Enemy Unknown, seems as i bought the boxed copy of it. Instead the CD key gave me Bioshock Infinite.. WTF!?

[Tev]

That happened to quite a few people.
Contact Steam Support at https://support.steampowered.com

Know that Steam Support account differs from that of your Steam account and you will have to create a separate Steam Support account at https://support.steampowered.com/register.php

If you wish the ticket to go faster, you should provide a scan of your CD-key to Steam Support with the ticket number written above, like this:
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[aiusepsi]

That's... odd. It's possible that the publisher screwed up and put the wrong key in the box. They're both published by 2K Games.

[Emperor Zombie]

I'd contact Steam Support about the issue. In this case they will likely ask for proof of purchase details can be found in the link provided.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[MassiveSalad]

thanks :) posted to steam support with photo of CD key and ticket number.

such a weird problem. I dont want Bioshock Infinite. ha

[✪ david]

Originally posted by ThinCut:

thanks :) posted to steam support with photo of CD key and ticket number.

such a weird problem. I dont want Bioshock Infinite. ha

Isn't that game really good?

[MassiveSalad]

yeah supposedly, played alot of fps lately though. wanted something different, just got more fps lol

[Pheace]

Think I vaguely remember this problem from around release. You'll probably have to contact 2K instead, they put in the wrong keys I think.

[sunsnow.other]

I have EXACT the same problem.
Does anybody knows how many days it take from steam or 2k to solve the problem?

[Silicon Vampire]

You need to contact 2K support. Valve will not be able to help with a purchase from a retail shop.

[sunsnow.other]

Originally posted by Silicon Vampire:

You need to contact 2K support. Valve will not be able to help with a purchase from a retail shop.

Thank you for your answer.
I did it. The question is: how many days it take from 2k to solve the problem?

[Silicon Vampire]

http://forums.2k.com/forum.php

[sunsnow.other]

Originally posted by Silicon Vampire:

http://forums.2k.com/forum.php

Thank you

[sunsnow.other]

The question is: how many days it take from 2k to solve the problem? - about a week after phone call :(

[Silicon Vampire]

Nobody here could answer that question, which is why i linked their forums.