Just bought a game and the purchase went through but it still says purchase pending and isn’t in my library

[ekat999888]

I’m having trouble with purchasing Cyberpunk 2077. I bought the game and the Steam store froze. When I ended up closing a reloading it, it says the purchase is pending in my purchase history but the bank says they’ve already withdrawn the money but the game is nowhere to be found. Any help would be appreciated.

[Hikari Light]

What does your purchase history say?
If it says pending, then you need to wait for it to say complete or failed.
When it completes, you will gain access to the game.
If it fails the money will be returned to you after few days (banks are a pain like that).

[Sophiro]

I have a similar issue, I just now bought an item in TF2 with my Steam wallet, the money has been withdrawn but I didnt receive the item

[ekat999888]

Update: the purchase did not go through. So I’m trying to repurchase it. The bank still says the purchase went through and they took the money out. Also, the store has the Working… under it and won’t let me repurchase the game.

[Bluescreen_Error]

I have a Problem too with a Game Purchase... when i want to Pay with Paypal it says that there is a Initialisation Error and i should try later. Seems there is something broken in the Background

[Hikari Light]

If your using PayPal, the issue is on PayPals end most of the time.

[domple]

Hey there!

It sounds like your purchase got stuck in a "pending" state. Don't worry—this sometimes happens due to delays in Steam's payment processing. Here’s what you can do:

1. Check Your Purchase History
Go to Steam → Account Details → View Purchase History
If the transaction is still marked as "Pending," Steam may still be processing the payment. Most pending transactions clear within a few hours, but it can take up to 24 hours.
2. Restart Steam & Check Your Library
Completely close Steam and reopen it.
Check your Library (make sure you're not filtering out uninstalled games).
3. Verify Payment with Your Bank
Since your bank already processed the payment, confirm that the transaction isn't marked as "held" or "pending."
Sometimes banks temporarily hold funds before the payment fully goes through.
4. Wait a Few Hours
If it's still pending after 24 hours, Steam will likely automatically cancel the transaction and refund your money.
5. Contact Steam Support
If the game doesn’t appear in your library and the payment isn’t refunded after 24 hours, go to Steam Support and submit a ticket under:
Purchases → I have a problem with a purchase.
Final Tip: Avoid trying to repurchase the game until the pending transaction is resolved to prevent double charges.

Hope this helps! Let me know if you need further assistance

[Metal Izanagi]

Originally posted by HikariLight:

If your using PayPal, the issue is on PayPals end most of the time.

Why is your name LightLight? :o

[cSg|mc-Hotsauce]

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[AleX]

Originally posted by HikariLight:

If your using PayPal, the issue is on PayPals end most of the time.

No they have Server Problems right now its 100% a steam server problem.

[FragMeHardR]

Just a heads-up,transactions may be working again. As,I just went on here to check on what to do,because I kept getting a "Pending Transaction" error. Even though,my last transaction was 2 days ago until this 1,just now,that I was attempting...

So,anyone else having trouble lately,should try again now. As,it seems to be working normally,again...

Just in case this helps...

[decepoint]

Same,tried to buy RE5. Money from card was withdrawn, but game won't appear in library