Account hijacked/hacked

[kristie]

My brother was not being smart and decided to open a discord link for free 50$ gift card and got his account hacked we have already done virus scans and when we try to recover account it says maximum attempts made does anyone have any ideas that would help us out
Thank you

[Aluvard]

If you still have access to that account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

If not:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

What counts as viable proof of ownership:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

[Cosmo 🐲]

Also clear your brothers temp files : https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

And run a scan with this one : https://www.malwarebytes.com/adwcleaner

[rawWwRrr]

Originally posted by Cosmo 🐲:

Also scan with this one : https://www.malwarebytes.com/adwcleaner

That's literally step 1 above.

[Cosmo 🐲]

Originally posted by rawWwRrr:

Originally posted by Cosmo 🐲:

Also scan with this one : https://www.malwarebytes.com/adwcleaner

That's literally step 1 above.

No it is not.
Malwarebytes and Awdcleaner are 2 different tools from the same company.

[rawWwRrr]

Originally posted by Cosmo 🐲:

Originally posted by rawWwRrr:

That's literally step 1 above.

No it is not.
Malwarebytes and Awdcleaner are 2 different tools from the same company.

MWB does the same thing.

[Cosmo 🐲]

Originally posted by rawWwRrr:

Originally posted by Cosmo 🐲:

No it is not.
Malwarebytes and Awdcleaner are 2 different tools from the same company.

MWB does the same thing.

No, it does not..
Im not having a discussion with you about this, i have 30+ years of experience with IT.
What is your goal with the comment?

[rawWwRrr]

Originally posted by Cosmo 🐲:

Originally posted by rawWwRrr:

MWB does the same thing.

No, it does not..
Im not having a discussion with you about this, i have 30+ years of experience with IT.
What is your goal with the comment?

Of course you have to hit back with your resume.

I'm staring at it with my own eyes.

https://i.imgur.com/n9ybLHL.png

ADW is simply MWB without the virus scan. As long as one follows step one, they don't ALSO have to do your step. That's the goal with my comment. What's yours?

[Satoru]

Originally posted by Cosmo 🐲:

Originally posted by rawWwRrr:

MWB does the same thing.

No, it does not..
Im not having a discussion with you about this, i have 30+ years of experience with IT.
What is your goal with the comment?

I would shudder to think what IT company is using your '30 years' of what appears to be riding to coat tails of a NT4 MCSE levels of knowledge

[Cosmo 🐲]

Originally posted by rawWwRrr:

Originally posted by Cosmo 🐲:

No, it does not..
Im not having a discussion with you about this, i have 30+ years of experience with IT.
What is your goal with the comment?

Of course you have to hit back with your resume.

I'm staring at it with my own eyes.

https://i.imgur.com/n9ybLHL.png

ADW is simply MWB without the virus scan. As long as one follows step one, they don't ALSO have to do your step. That's the goal with my comment. What's yours?

It is true that there’s some overlap between Malwarebytes Anti-Malware (MBAM) and AWDCleaner, especially if MBAM is running its Web Protection feature, wich require the premium version. But AWDCleaner is more specialized in targeting adware, browser hijacking, and web-based threats in a proactive way. MBAM’s primary focus is broader malware detection, not exclusively web-related risks.

I have cleaned a lot of computers and AWDCleaner does sometimes find stuff that MBAM didnt find.

But hey you are free to think what you want, i was just trying to help OP. I will not be a part of your ♥♥♥♥ measuring, if you wanna think yours is bigger, go ahead.
EOD.