Help! My Steam Account Was Stolen, and Support Isn’t Responding!

[Excel]

Hey everyone,

I need help with a serious issue I’m having with my Steam account. My main account was stolen, and everything email, password, and Steam Guard was changed. I’ve tried submitting tickets to Steam Support, but every time I do, it says, "Error: an existing ticket already exists." Despite this, no one has sent me any updates or confirmations, and I’m completely in the dark.

To make things worse, my CS2 inventory is worth around €300, and I’ve spent another €100-€150 on games in my library. I’m really worried that whoever stole the account will sell everything if this isn’t resolved soon.

Another thing that’s confusing is that I’ve used the same email to create two accounts. They somehow managed to get into my main account but not the alt. How does that even happen? Its been 2 days since i have been sending tickets to steam, i dont even have a reassurance or confirmation for the ticket

Has anyone been through something similar or knows what I should do? I feel completely stuck and don’t know how to move forward. Any advice would be appreciated!

[magicISO Sweden]

Steam Item Restoration Policy
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

you stuff is gone forever and stop using your steam login on third party sites

[magicISO Sweden]

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Excel]

I've already done those steps

[Wolf Knight]

Originally posted by Excel:

I've already done those steps

then you wait for them to get to your ticket. dont spam them with multiple tickets, it wont speed it up. response times vary, can take a few hours to a few days. so long as the ticket is still open, your fine.

and take some time to figure out how you gave away the log in for the account.

[Excel]

Thanks, this new system sucks, back in the past my accoutn was stolen again and all i had to do was contact them by email and i recoevered within a few hours

[nullable]

Originally posted by Hi Im Swat:

2024, almost 2025 and people still fall for obvious scams and have very poor security.

Sigh…🤦‍♂️😔

It's 2024 and some people seem to believe human beings share a collective consciousness and experience that should make scams impossible.

Patting yourself on the back for having a little bit of knowledge while pretending to be flabbergasted other people don't may not be the flex you think it is. It may just mean you don't understand the human condition, and that's nothing to brag about.

[nullable]

Originally posted by Excel:

Thanks, this new system sucks, back in the past my accoutn was stolen again and all i had to do was contact them by email and i recoevered within a few hours

Support tickets and the existing support system aren't new. Methinks your memory isn't as reliable as you think. You might not be aware of this phenomena: https://en.wikipedia.org/wiki/False_memory

Valve didn't run support through email ever, it's a terrible way to run support if your userbase is over a couple dozen people. Even if Valve was silly enough to launch Steam with email support, they would have replaced it by day two.

And let's not forget you're not the only user with a problem.

Kinda seems like if you're unhappy with the time it takes to recover an account you should invest a bit of time in learning how to better secure your accounts. It might take your mind off the waiting if you set yourself up to never go through this again, maybe?