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It's a scam.
Your account is compromised.
Do not trade until your account is secured.
Take the following steps to secure your account:
1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey
Steam does not return inventory items or wallet funds.
Steam Item Restoration Policy
https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B
The person closing your request is the scammer who has access to your account. Follow the steps Lillim posted ASAP.
All scam methods explained!
https://steamcommunity.com/sharedfiles/filedetails/?id=784477482
*There is a cooldown for editing your profile. Just try again later, if you can not edit your profile text.
Your support tickets have been closed by the scammer.