Clarification needed on a chargeback repercussions

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DeadSlash 2014年12月22日 17時33分

I was recently led to believe if you do a chargeback, you will not lose any functionality or access to past games, but you will not be allowed to purchase games from Steam going forward.

I had thought you lost some fuctionality, like online play or something like that.

Does that mean if I bought a game from another retailer that went though steam I couldn't use it? Or I just could not buy the game from Steam?

Thanks all for your help.

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1-15 / 15 のコメントを表示

Satoru 2014年12月22日 17時48分

1) Your account immediately gets suspended if you do a charge back
2) Account suspensions means your account is 'frozen in time' so to speak
a) You can access any game you purchased previously
b) YOu CANNOT activate cd-keys from other retailers, buy games from steam, use the market, trade, nor receive gifts while your account is in suspension. Basically any method to spend money or add content is blocked.
3) After about 6-9 weeks the account suspension is lifted
4) The payment method used in the chargeback is permanently blacklisted

Looking at what you're referring to, it appears that person is blaming Steam because CoD is fragmenting the community due to their Season's Pass. Tbh for people like taht, the above punishment is not nearly adequate and really should be reverted to the old 'yoru account is permenatly locked out until you reverse the chargeback' method.

最近の変更はSatoruが行いました; 2014年12月22日 17時53分

JH 2014年12月22日 17時53分

Yeah, don't do it. Chargebacks are for reversing unauthorised transactions when your card gets stolen, they're not for punishing retailers or because you didn't like the refund policy.

DeadSlash 2014年12月22日 18時00分

JH の投稿を引用：
Yeah, don't do it. Chargebacks are for reversing unauthorised transactions when your card gets stolen, they're not for punishing retailers or because you didn't like the refund policy.

They already cleared it on this one. The game I purchased does not work, but I installed it, so it's mine.

Satoru の投稿を引用：
1) Your account immediately gets suspended if you do a charge back
2) Account suspensions means your account is 'frozen in time' so to speak
a) You can access any game you purchased previously
b) YOu CANNOT activate cd-keys from other retailers, buy games from steam, use the market, trade, nor receive gifts while your account is in suspension. Basically any method to spend money or add content is blocked.
3) After about 6-9 weeks the account suspension is lifted
4) The payment method used in the chargeback is permanently blacklisted

Looking at what you're referring to, it appears that person is blaming Steam because CoD is fragmenting the community due to their Season's Pass. Tbh for people like taht, the above punishment is not nearly adequate and really should be reverted to the old 'yoru account is permenatly locked out until you reverse the chargeback' method.

It's not the COD thing, I am questioning my own understanding because I took a complaint to a consumer group and Valve responded that they will not limit any acess to any game I have if I do a chargeback (in response to the consumer group, not me.)

Also, thank you for the information. If I would have known it was 6-9 weeks, I would have done it already.

最近の変更はDeadSlashが行いました; 2014年12月22日 18時01分

JH 2014年12月22日 18時07分

DeadSlash の投稿を引用：
They already cleared it on this one. The game I purchased does not work, but I installed it, so it's mine.

Can you ask them to initiate the refund? Less risk and bother for you that way.

Satoru 2014年12月22日 18時08分

Not sure why you're doing a chargeback though. Most games work fine on Steam. Steam will do refunds if a game actually doesn't work. But wont do so for 'buyers remorse'. You are not entitled to a refudn for that reason anywehere in teh world regardless of what you beleive.

DeadSlash 2014年12月22日 18時13分

JH の投稿を引用：
DeadSlash の投稿を引用：
They already cleared it on this one. The game I purchased does not work, but I installed it, so it's mine.

Can you ask them to initiate the refund? Less risk and bother for you that way.

You mean Steam? I asked Steam and they said no. I brought up the chargeback issue and they made it sound (apparently) a lot worse than it is. If it's a 9 week suspension, I can handle that.

Is your IP blocked? Because if I don't buy from Steam, I could simply create a new account as anyone. it wouldn't matter what name I used, since I'm just redeeming keys here. In other words, outside of a Steam exclusive that I couldn't get anywhere else, I'd only need to supply my info to the 3rd party retailer. Does that make sense?

In other words, I could make an account as John Q Public and but a game from Amazon tomorrow and redeem the key here, right?

DeadSlash 2014年12月22日 18時15分

Satoru の投稿を引用：
Not sure why you're doing a chargeback though. Most games work fine on Steam. Steam will do refunds if a game actually doesn't work. But wont do so for 'buyers remorse'. You are not entitled to a refudn for that reason anywehere in teh world regardless of what you beleive.

That is apparently a misconception. Once the game is live, if you preloaded it you are not entitled to a refund per my ticket. I was under the same impression.

Preloading waives some kind of right. They were very specific about the preloading part.

最近の変更はDeadSlashが行いました; 2014年12月22日 18時15分

JH 2014年12月22日 18時21分

DeadSlash の投稿を引用：
That is apparently a misconception. Once the game is live, if you preloaded it you are not entitled to a refund per my ticket. I was under the same impression.

I suppose from Steam's point of view, getting a troublesome game to work is just a case of "try harder". I've had some real pains in the butt - an Anno game that required safe-mode to activate, and Civ Beyond Earth that only worked after I reinstalled windows. Sometimes it sucks.

DeadSlash 2014年12月22日 18時28分

JH の投稿を引用：
DeadSlash の投稿を引用：
That is apparently a misconception. Once the game is live, if you preloaded it you are not entitled to a refund per my ticket. I was under the same impression.

I suppose from Steam's point of view, getting a troublesome game to work is just a case of "try harder". I've had some real pains in the butt - an Anno game that required safe-mode to activate, and Civ Beyond Earth that only worked after I reinstalled windows. Sometimes it sucks.

Yeah, that might be what they expect me to do. I am waiting on an answr to another ticket, but we all know that no means no, asking agin isn't going to change anything. Maybe they will suggest reinstallinbg windows :/

DeadSlash 2014年12月22日 18時29分

thanks guys.

#10

Pheace 2014年12月22日 18時42分

DeadSlash の投稿を引用：
JH の投稿を引用：

Can you ask them to initiate the refund? Less risk and bother for you that way.
You mean Steam? I asked Steam and they said no. I brought up the chargeback issue and they made it sound (apparently) a lot worse than it is. If it's a 9 week suspension, I can handle that.

Is your IP blocked? Because if I don't buy from Steam, I could simply create a new account as anyone. it wouldn't matter what name I used, since I'm just redeeming keys here. In other words, outside of a Steam exclusive that I couldn't get anywhere else, I'd only need to supply my info to the 3rd party retailer. Does that make sense?

In other words, I could make an account as John Q Public and but a game from Amazon tomorrow and redeem the key here, right?

Remember that you need that Steam account that you activated the game on to play it (in most cases). So if you keep doing the above, you're going to be juggling accounts in the future based on what game you want to play.

#11

DeadSlash 2014年12月22日 18時48分

Pheace の投稿を引用：
DeadSlash の投稿を引用：
You mean Steam? I asked Steam and they said no. I brought up the chargeback issue and they made it sound (apparently) a lot worse than it is. If it's a 9 week suspension, I can handle that.

Is your IP blocked? Because if I don't buy from Steam, I could simply create a new account as anyone. it wouldn't matter what name I used, since I'm just redeeming keys here. In other words, outside of a Steam exclusive that I couldn't get anywhere else, I'd only need to supply my info to the 3rd party retailer. Does that make sense?

In other words, I could make an account as John Q Public and but a game from Amazon tomorrow and redeem the key here, right?

Remember that you need that Steam account that you activated the game on to play it (in most cases). So if you keep doing the above, you're going to be juggling accounts in the future based on what game you want to play.

I thought about that, but if I never buy a game from Steam again, it won't be a big deal because it would end at 2 accounts, there would never be the threat of needing a 3rd/4th/5th account because I would never buy from steam again ergo I would not risk needing a chargeback. I think I could deal with 2 accounts.

As long as it isn't an IP ban, I think it would be fine. If it's only 9 weeks, the other account might have 1 game on it, 2 at the most.

#12

Dagnabbit 2014年12月22日 20時59分

If Support takes seriously, and acts on, reports of chargeback fraud, complete with links to threads on the Community Forums with evidence, your account will probably end up permanently suspended instead of the 9 weeks.

#13