Steam Support gave my account to hacker - HELP ME

[76561198104139591]

Hi
Steam support gave my account to hacker.
Someone hacked in to my account. I think through e-mail.
So i changed my steam account e-mail but wasn't fast enough to change support account adress. Than hacker changed it and all info i wrote on support ticket was visible to hacker.
There were last 4 digits of my credit card/ exp. date and my name.
I had to create new support account.
Now support don't want to give my account back without serial numer of game but there are no box games on this acc. only digital version of counter strike pack, dota2 and other free to play games.
account is or was worth some money i spend a lot for items in dota2. 2 arcanas for example
there are already over 100 items missing :(

can someone help me??

[ReBoot]

You have to contact the support and explain the situation.

[76561198104139591]

i tried. thay still want me to scan serial and write ticket number on it

[ReBoot]

Say them there's none.

[76561198104139591]

Witam

Jakimś sposobem poprzednia moja prośbś o pomoc wraz z kontem zostały przechwycone przez kogoś innego.
żeby się nie rozpisywać podam link do wyżej wymienionej "prośby" [In some way my previous message for help with my account was intercepted by someone else. best way to describe is to provide link with previous ask for help]  (there was a mix of french, english and polish - sometimes site went to chinease WTF??? all what i understood in french is that i need to change e-mails, passswords and protect my pc which i already did with AVG, malwarebytes- nothing detected)

https://support.steampowered.com/view.php?ticketref=6929-WEDL-0463

Jak widac po wymianie wiadomości zaczęło się od problemu z wiadomością zawierającą kod do zresetowania hasła.
Dla jasności ten piszący łamana angielszczyzną to ja :)
Niestety nie byłem szybszy przy zmianie maila/hasła w koncie pomocy i wynik mamy taki, że pozbylem sie calkowitego dostepu do mojego konta. [as you see. after change messages it starts with lack of code to reset my password. my english is bad :D. unfortunately i wasn't fast enough to change my e-mail/password in support account in result i got rid of acces to it]

Żeby bylo łatwiej udowodnić to ze konto jest moje, nie jakiegos chińczyka czy francuza 95% moich znajomych to polacy. Moje IP jest z Francji, bo tu pracuje.
[for easier proof that acc is mine not some chinease or french 95% of my friendlist are polish. my ip is from france becouse i work here]
dane karty której używałem na koncie: visa electron, MR *******, ostatnie 4 cyfry to ****, data ważności: **** [credit card i used on this account]

Jeśli trzeba moge wysłać skan dowodu osobistego pasujacego do karty, wiecej cyferek lub skan karty [if there is a need i can provide scan of my ID, match to my credit card or more digits of my credit card]
- Wiadomość od: nasz pracownik. Data wysłania: Tue, 9th Dec 2014 21:00
Aby zapewnić najszybszą obsługę, prosimy o załączenie wymaganych informacji oraz dowodu zakupu: https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366
2 Wiadomość od ciebie. Data wysłania: Tue, 16th Dec 2014 14:36
czekam i czekam i doczekac sie nie moge :( [still waiting:(]
3 Wiadomość od ciebie. Data wysłania: Tue, 16th Dec 2014 14:48
zdjecie karty...[photo of my credit card without all numbers]
karta.png - Wyświetl obraz (Rozmiar pliku: 1.3 MB)
4 Wiadomość od ciebie. Data wysłania: Wed, 17th Dec 2014 9:34
koles mi przedmioty kradnie. POMOCY! -someone is stealing my items 

Hello Milosz,

Thank you for contacting Steam Support.

We apologize for the delay.

This account is currently being contested by multiple parties.

In order to investigate this issue further, you must provide proof of purchase for the first game registered to this Steam account.

If the first game was registered with a CD Key, please hand write your Support Ticket Number ******************* directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format.

*** Example scans: ***

http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg

http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg

If the first purchase on the account was made through Steam, please provide a screenshot of the purchase information along with the Steam Confirmation Number given in the receipt.

Until the requested information is provided, the account will remain in its current state.
6 Wiadomość od ciebie. Data wysłania: Thu, 18th Dec 2014 22:36
there are no box games on this account: first game on account animer84 is dota2 (as gift, no code required), second game i bought on chrismas sale it was copunter strike pack (digital version- there was some code?:))
only 1 thing i can provide is my full credit card number i used on this account
or scan my Identity card with same name on it

most of my firendlist are polish, i'm polish too not chinease... pls
i want to play on my account with all my items :(
7 Wiadomość od ciebie. Data wysłania: Fri, 19th Dec 2014 9:07
If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:
The Card Type: Visa Electron

Mr *********

** rue ************
*****************
FRANCE

The last four digits of the credit card number - Do not provide the full card number: *****
Please create or update your existing Steam Support ticket with this information.

I ALREADY JOINED my CREDIT CARD SCAN. Isn't this enough?
there are IP adresses history i hope. It's really easy to check changes **.201.56.*** (hopefully my provider didn't change my ip) this one i use from my home in france and others are from poland not china....
8 Wiadomość od: pracownik pomocy technicznej Toby. Data wysłania: Sun, 21st Dec 2014 20:14
Hello Milosz,

I am sorry, you must provide valid proof of purchase for the account in question in order for us to provide further assistance.

Please feel free to reply or reopen this ticket when you have the necessary information.
9 Wiadomość od ciebie. Data wysłania: Sun, 21st Dec 2014 20:17
there are no BOX VERSION of games so there are no codes to take scan....
counter strike is DIGITAL VERSION
how hard can that be to understand?
give back my money i spent on my account!!!!!!!
10 Wiadomość od ciebie. Data wysłania: Sun, 21st Dec 2014 20:23
why my credit card. my friends on list isn't a proof for you? my IP that i usually play?

the guy that other steam support guy gave him my account alredy sold my arcanas 
where are my money????
11 Wiadomość od ciebie. Data wysłania: Mon, 22nd Dec 2014 7:44
Does billing report from bank help to get my account back?
12 Wiadomość od: pracownik pomocy technicznej Toby. Data wysłania: Tue, 23rd Dec 2014 19:51
Hello Milosz,

Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at {LINK REMOVED}support.steampowered.com to review your Steam Support tickets.

You will receive no further correspondence regarding this matter.

What now?

[ReBoot]

If the first purchase on the account was made through Steam, please provide a screenshot of the purchase information along with the Steam Confirmation Number given in the receipt.
It says it right there. How did you get the first game? Dig out the receipt.

[76561198104139591]

dota2 beta as gift
couldn't find anything on my e-mail adresses

i had some problems with creating steam account but it was 2 years ago... thats why i have few of them
couldn't recieve e-mail with confirmation....

[ReBoot]

When you register or get a game on Steam, you get an email.

[sadge]

bad luck

[76561198104139591]

if steam domain default folder was spam than it disappears away after 30 days
(it wasn't me who put it in SPAM folder)
steam domain had to send a lot of adds few years ago to get SPAM title ;(

[Satoru]

If you can't prove ownership then what do you expect? That some random person 'claiming' to own the account. I fyou cant provide the credit card # you used then what are you expecting exactly?

You sound mroe like you're actually trying to hijack the account rather than recovering it. Do you see the problem there?

[76561198104139591]

no i don't see any problem with if i can provide billing raport from my bank or full credit card number i use all the time
i have only 1 ip adress that i use most of the year. now i'm in poland and i use dynamic ip adress. i know it is partial my fault that i gave my "spam" e-mail adress to create account.

i provided info about my IP in first ask for help

at first it was strange for support that i started to use chinease IP but didn't matter later????
as i said before: steam support is limited of info about account.
i'll just get back to blizzard and their games, professional not limited support
report to police that my money are stolen and bank to get money back becouse someone else used random credit car numbers/ token verification etc. to get into my bank account to spend money on someone elses steam acccount;]

[76561198104139591]

STEAMSUPPORTs EPIC FAIL!

[76561198104139591]

on what basics they gave my account to someone else that i cannot provide?

[Silicon Vampire]

Do you have the email receipt of anything purchased from the Steam store? If so, do this:

If the first purchase on the account was made through Steam, please provide a screenshot of the purchase information along with the Steam Confirmation Number given in the receipt.

If you have several, send the few oldest, see if it's enough.

If you don't have any, you're out of luck. Either way, that's about the extent of the forums capability to help you. Good luck.

[ReBoot]

Originally posted by Entropia:

on what basics they gave my account to someone else that i cannot provide?

This someone else had access to the last 4 digits of your credit card you gave to him. Now you need a stronger proof that you can't provide because you threw it away.
That's what I read from your posts. Anyway, looks like you're out of luck and this all your fault.