Krev Dec 22, 2014 @ 9:20pm
Login Refresh
So, Friday my main account logged me off telling me I needed to "refresh the log in session". When I tried to log back in it told me my account no longer exists or that my password was incorrect. It wasn't incorrect but I went ahead and tried to recover the password anyway with the verification email system. I tried multiple times and never got one email. I cannot log into the website with this account either. I opened a ticket and have yet to receive a response.

Has anyone else experienced this issue?

I have verified Steam is not blocked in my email. I have not clicked any links from friends or strangers in any messages. I have not been to any websites where steam information is required. I have tried to log into the website unsuccessfully from multiple locations and haven't received any "new IP" emails.

I'm kind of at a loss here...
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Showing 1-15 of 15 comments
Krev Dec 22, 2014 @ 11:38pm 
spoof Dec 22, 2014 @ 11:40pm 
if you lost contol like that it is very possible you are hijacked.
but it can also be some rare weirdness I seen before over the years.

try logging in from another device or web browser.
Krev Dec 22, 2014 @ 11:42pm 
I did this sadly. From my wife's computer, my cellphone, my tablet, and my brother in law in Delaware. No dice, and no SteamGuard warning email from the random IPs.
Kappa Dec 22, 2014 @ 11:42pm 
idk whats up
spoof Dec 22, 2014 @ 11:44pm 
than you are hijacked it all fits , make sure you add proof of ownership to the ticket to speed things up.

even if it is not a hijack follow the same steps and support will sort it out.
Krev Dec 22, 2014 @ 11:45pm 
Yeah I did all of that, thanks. From what I have been reading about support tickets apparently I have a bit of a wait ahead of me.
spoof Dec 22, 2014 @ 11:47pm 
yes support has been flooded for a year now right after last winter event.
all them dota players :S

cases were users are locked out have the highest priority.
Krev Dec 22, 2014 @ 11:50pm 
Well that is a comfort I guess. So much stuff in this sale and on Humble Bundle I planned on picking up as well.
spoof Dec 22, 2014 @ 11:51pm 
make/use another account buy them as gifts.
Krev Dec 22, 2014 @ 11:57pm 
I can wait lol. Not feeling real supportive of Steam right now.
spoof Dec 22, 2014 @ 11:59pm 
maybe work out what if any security errors were made.

logged in to any steam websites or that looked like one with a web browser?
Krev Dec 23, 2014 @ 12:01am 
Nope. I know better than all of that. I don't enter the information anywhere but my steam launcher. I use this account for here and the support account is different obviously.
spoof Dec 23, 2014 @ 12:03am 
than the chance of you being hijacked is almost zero if you only login to the client.
unless you are keylogged ofcourse.
time will tell ;)
Last edited by spoof; Dec 23, 2014 @ 12:03am
Krev Dec 23, 2014 @ 12:04am 
Yes it will. Thanks for the chat. I feel better and worse :P
Р.О Dec 23, 2014 @ 12:05am 
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Date Posted: Dec 22, 2014 @ 9:20pm
Posts: 15