game missing and all steam data is lost. Help...

[76561198046594575]

So here's my story...
I've got the game ( Left 4 dead 2) back when it was for free for a few days. If I recall correctly, it was somewhere around 2013 Christmas. And I always had it in my steam until now. Recently, I ran in some windows 7 update problems so I had to reinstall windows. I decided to install Windows 8.1 Pro so all application data was gone. I installed all apps all over again. I installed steam and forgot my old account ID. I chose to retrieve it through email. And when I finally logged in, poof - everything was gone, like it was a brand new account. No friends, no gifts and no left 4 dead 2. What should I do? Is there any way to at least retrieve the game ?

[TirithRR]

You are logged into the wrong account.

You need to figure out what your original account was. You recovered the wrong one.

[Gana]

Yeah, you don't lose friends from installing OS's. Is this your actual account? http://steamcommunity.com/id/campershq

[76561198046594575]

Ursprungligen skrivet av ganmerlad:

Yeah, you don't lose friends from installing OS's. Is this your actual account? http://steamcommunity.com/id/campershq

Thanks, but this isn't mine :/
Mine has a lot of hours played on Left 4 dead 2. No other games

[76561198046594575]

And it could have passed a couple of months since I played Left 4 dead 2...

[Gana]

If it is just L4D2, and it was a limited time free game, then the game is gone. It should have been taken out of your library when the free play period was over.

[76561198046594575]

It was just for free to purchase. The price was zero. I kept the game for a long time.
And if the game was actually taken out, there should have been at least some clues, old info, wishlists, favorites or something left in my steam. Now, there's nothing.

[Gana]

Contact Steam Support, it still sounds like you are in the wrong account.
https://support.steampowered.com/kb_article.php?ref=4988-DHXV-7272