An unexpected error has occurred. Your purchase has not been completed.

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Computer Condom 2014년 12월 19일 오후 8시 49분

An unexpected error has occurred. Your purchase has not been completed.

I don't know if this is where I should post this, but here it is.
I've been trying to buy 3 games for the past 2 days and I keep getting the same error " An unexpected error has occurred. Your purchase has not been completed." I've bought on steam using the same credit card. I even bought something on amazon using the same card and on steam just doesn't work. Any help would be gladly appreciated

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전체 댓글 152개 중 1~15개 표시 중

Imahich 2014년 12월 19일 오후 9시 22분

yea i have the same problem no one will tell you why and i have heared that if you buy too many games in a week itll do this so if you bought a lot of games this week tell me because i did the same thing

aqua_Jerilin 2014년 12월 19일 오후 9시 30분

Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.

Yeah...........................................

aqua_Jerilin 님이 마지막으로 수정; 2014년 12월 19일 오후 9시 30분

Imahich 2014년 12월 19일 오후 9시 35분

wait why delete all these folders if you can't buy from the website either? the website store isn't connected to those folders?>??>?>?>?

aqua_Jerilin 2014년 12월 19일 오후 9시 39분

Imahich님이 먼저 게시:
wait why delete all these folders if you can't buy from the website either? the website store isn't connected to those folders?>??>?>?>?

Yep....don't get it either. Not going to try then? I just tried to make a purchase with internet explorer like they suggested....still did not work.

This has apparently been an error for years. You think they could try to fix it. I mean they are losing business because people cannot buy correctly.

aqua_Jerilin 님이 마지막으로 수정; 2014년 12월 19일 오후 9시 47분

Computer Condom 2014년 12월 19일 오후 9시 47분

The funny thing is that the last game I bought on steam was like a year ago and I get this now, it's ♥♥♥♥♥♥♥ annoying. I want hack n slash T_T

Null 2014년 12월 19일 오후 9시 48분

aqua_Jerilin님이 먼저 게시:
Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.

Yeah...........................................

Well. It didnt work. Still error

aqua_Jerilin 2014년 12월 19일 오후 9시 48분

Ferik Jurgen (exist13)님이 먼저 게시:
aqua_Jerilin님이 먼저 게시:
Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.

Yeah...........................................

Well. It didnt work. Still error

Yep. Internet Explorer also does not work.....

Computer Condom 2014년 12월 19일 오후 9시 51분

Have any of you tried buying from the website instead of the steam client?

Imahich 2014년 12월 19일 오후 9시 51분

i bought my games from my 2nd account and it worked

Null 2014년 12월 19일 오후 9시 53분

Computer Condom님이 먼저 게시:
Have any of you tried buying from the website instead of the steam client?

Same error for me.

#10

aqua_Jerilin 2014년 12월 19일 오후 9시 53분

Computer Condom님이 먼저 게시:
Have any of you tried buying from the website instead of the steam client?

That is what I just said twice. Doesn't work online with google chrome or with internet explorer. I also tried buying from phone using 3g service and that didn't work either...

#11