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An unexpected error has occurred. Your purchase has not been completed.
I don't know if this is where I should post this, but here it is.
I've been trying to buy 3 games for the past 2 days and I keep getting the same error " An unexpected error has occurred. Your purchase has not been completed." I've bought on steam using the same credit card. I even bought something on amazon using the same card and on steam just doesn't work. Any help would be gladly appreciated
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Showing 1-15 of 152 comments
Imahich Dec 19, 2014 @ 9:22pm 
yea i have the same problem no one will tell you why and i have heared that if you buy too many games in a week itll do this so if you bought a lot of games this week tell me because i did the same thing
aqua_Jerilin Dec 19, 2014 @ 9:30pm 
Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.







Yeah...........................................
Last edited by aqua_Jerilin; Dec 19, 2014 @ 9:30pm
Imahich Dec 19, 2014 @ 9:35pm 
wait why delete all these folders if you can't buy from the website either? the website store isn't connected to those folders?>??>?>?>?
aqua_Jerilin Dec 19, 2014 @ 9:39pm 
Originally posted by Imahich:
wait why delete all these folders if you can't buy from the website either? the website store isn't connected to those folders?>??>?>?>?

Yep....don't get it either. Not going to try then? I just tried to make a purchase with internet explorer like they suggested....still did not work.

This has apparently been an error for years. You think they could try to fix it. I mean they are losing business because people cannot buy correctly.
Last edited by aqua_Jerilin; Dec 19, 2014 @ 9:47pm
Computer Condom Dec 19, 2014 @ 9:47pm 
The funny thing is that the last game I bought on steam was like a year ago and I get this now, it's ♥♥♥♥♥♥♥ annoying. I want hack n slash T_T
Null Dec 19, 2014 @ 9:48pm 
Originally posted by aqua_Jerilin:
Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.







Yeah...........................................

Well. It didnt work. Still error
aqua_Jerilin Dec 19, 2014 @ 9:48pm 
Originally posted by Ferik Jurgen (exist13):
Originally posted by aqua_Jerilin:
Yep I thought I had found a fix by not buying anything in store or market for at least 6 hours but I haven't bought for pretty much 24 and it still isn't working. This is ridiculous. This is the reply I received from steam support which is really dumb. I will not try this because a) I do not want to loose saves or anything bad from doing this b) I've heard it doesn't work anyhow.

Hello,

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

Please let us know if you have further questions or concerns.







Yeah...........................................

Well. It didnt work. Still error


Yep. Internet Explorer also does not work.....
Computer Condom Dec 19, 2014 @ 9:51pm 
Have any of you tried buying from the website instead of the steam client?
Imahich Dec 19, 2014 @ 9:51pm 
i bought my games from my 2nd account and it worked
Null Dec 19, 2014 @ 9:53pm 
Originally posted by Computer Condom:
Have any of you tried buying from the website instead of the steam client?
Same error for me.
aqua_Jerilin Dec 19, 2014 @ 9:53pm 
Originally posted by Computer Condom:
Have any of you tried buying from the website instead of the steam client?

That is what I just said twice. Doesn't work online with google chrome or with internet explorer. I also tried buying from phone using 3g service and that didn't work either...
aqua_Jerilin Dec 19, 2014 @ 9:53pm 
Originally posted by Imahich:
i bought my games from my 2nd account and it worked

I don't have a second account....
Imahich Dec 19, 2014 @ 9:55pm 
Just make a free one and when you buy them send them to your main accounts EMAIL it's not hard it's worth it for this sale until they fix it
aqua_Jerilin Dec 19, 2014 @ 9:56pm 
so click purchase as gift when I checkout?
Imahich Dec 19, 2014 @ 9:58pm 
Yes. and the first option to gift will be already selected type your email and bam go to your email and make sure you log out of your second account
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Date Posted: Dec 19, 2014 @ 8:49pm
Posts: 152