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76561198156113494 Dec 11, 2014 @ 1:23am
CD KEY HAS ALREADY BEEN USED: OLD STEAM ACCOUNT
Anyway, I decided to PLAY Call of Duty: Modern Warfare 2 single player for some reason, so when I tried to enter the CD key to install it it says that its already been used on another steam account. It asked me to retrieve old account details, however, those details ive lost and I cant retrieve because they are very old and I dont have access to the email address anymore. Can someone help me on what I need to do?? OR do I need to purchase another CD key to play it?
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Showing 1-9 of 9 comments
Acey Dec 11, 2014 @ 1:26am 
If you can't acess your old account, then yes you have to buy the game, if you want to play. If you have any information from your old account, you can contact Steam Support and try to retrive it.
#1
C²C^Guyver |NZB| Dec 11, 2014 @ 1:30am 
Once a key is tied to a Steam account... it's permanent. It cannot be used on another account.
#2
76561198156113494 Dec 11, 2014 @ 1:31am 
Ye i was hoping for something like that where I can contact them and somehow give them some details and they can know its me! Or is there even a way I can transfer my old steam contents to my new one?
#3
76561198156113494 Dec 11, 2014 @ 1:32am 
fair enough
#4
勇敢勇敢我的朋友 Dec 11, 2014 @ 1:36am 
maybe something wrong in you cdkey just wait or ask steam administrator for help
#5
Moltavis Dec 11, 2014 @ 1:38am 
Ask Support. And just for info : it is NOT possible to transfer games from one account to another.
#6
76561198156113494 Dec 11, 2014 @ 1:38am 
how do i contact steam support?
#7
Meatbug Dec 11, 2014 @ 1:41am 
Originally posted by Impaler:
Ye i was hoping for something like that where I can contact them and somehow give them some details and they can know its me! Or is there even a way I can transfer my old steam contents to my new one?

You can't transfer games.

But you can contact support (here: https://support.steampowered.com/newticket.php )
They should be able to give your old account back to you, if you can proof it is yours.

See this for help:
https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366&

Even if it's not a hijacked account, the process is similar.
You need to provide proof, that it's your account. Normally the CD-Key with the written Supportticket-Number should be enough i guess, but anything you remember from the old account (the used e-mail adress, login-name, purchase options you used etc.) might be worthwhile to note.
#8
76561198156113494 Dec 11, 2014 @ 1:44am 
thank you :D
#9
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 11, 2014 @ 1:23am
Posts: 9
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