Can't add funds to my steam wallet

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LionNez Dec 9, 2014 @ 10:27am

Can't add funds to my steam wallet

Since the 07.12. I'm not able to add funds to my steam wallet via credit card. Although my credit card is working and I guess the problem is on the steam's side, I'm not able to find anyone else with the problem or someone opening a new thread about the same issue. So after all it might be a problem on my side :P

Anyone else who wasn't able to add funds since the 07th of december? Or any suggestions how I could fix it?

Greetings
Endboss

Edit:

Woops here's the error I get so I know it's not the credit card which is bugged

"An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support."

Last edited by LionNez; Dec 9, 2014 @ 10:31am

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Showing 1-15 of 60 comments

321 67 IDDQDAZE Dec 10, 2014 @ 10:10am

got the same error, can't add funds..

LionNez Dec 10, 2014 @ 12:19pm

I contacted the steam support about this issue and they gave me this advice.. (in the end I didn't need it because it worked again by itself but it might help you)

Thank you for contacting Steam Support.

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC
- Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
- Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
- Restart your computer and test the issue again.

If using a Mac:
- Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
- Delete all of the files in this folder except for SteamApps and Userdata.
- Restart your computer and test the issue again.

For all operating systems:
- Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.

If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/

MaddDoktor [Linux] Dec 11, 2014 @ 2:57am

I wonder it that is related to the problem I have. No error, but when the Steam client (64-bit Linux) takes me to PayPal, the page never finishes loading, so I cannot add funds from PayPal that way. Note that Steam is 32-bit. But PayPal works fine using Firefox web browser logged into Steam, instead of trying to use Steam client.

Last edited by MaddDoktor [Linux]; Dec 11, 2014 @ 2:59am

Undead Jul 10, 2015 @ 12:56pm

I am still having this issue and have been having it for months and months, i filed a ticket and still havent heard anything back. and I am waiting on a confirmation email to send someone a game and that isnt going through either.

LionNez Jul 10, 2015 @ 2:48pm

Originally posted by Laevo:
I am still having this issue and have been having it for months and months, i filed a ticket and still havent heard anything back. and I am waiting on a confirmation email to send someone a game and that isnt going through either.

Look at your account details -> store transaction and if there are any payments pending (I had this issue one time and I couldn't add anything)

RhinoTV Jul 15, 2015 @ 6:28am

yea its 15/7/2015 and i know what happened i let my friend in england log onto my account and buy gta 5 for me and i am from ireland. I still can't get this fixed any one help ?

LionNez Jul 15, 2015 @ 6:51am

Originally posted by PennyS - Trading:
yea its 15/7/2015 and i know what happened i let my friend in england log onto my account and buy gta 5 for me and i am from ireland. I still can't get this fixed any one help ?

I would contact steam support. They can definitely do something

chickenpox Jul 15, 2015 @ 8:26am

Hey @LionNez, How did you get the fund thing working again? or it just magically worked again? XD Thanks for the thread!

LionNez Jul 15, 2015 @ 8:36am

Originally posted by Ted D:
Hey @LionNez, How did you get the fund thing working again? or it just magically worked again? XD Thanks for the thread!

Back when I had the problem, it worked after few days again. :/ so yea kinda magically. What error do you get when you try to add funds? Look up your store transactions there might be a pending transaction ongoing. If that's the case steam won't let you make any transaction while one is still pending, so try to cancel it.

ℂORፕΞX Jul 15, 2015 @ 8:36am

contact support

#10

LeMon Frames Sep 21, 2015 @ 6:12am

Originally posted by Mariokartpro:
i had a problem my friend said he would send me a steam add funds £10 steam wallet money and i haven't got the email to confirm it yet and its taking ages to recive the email i waited like 1 hour now how do i fix this????

you cant send money xD

#11

ChrisC Oct 6, 2015 @ 3:18am

@LionNez I used the steps that u gave and I can't find "directory" idk why

#12

LionNez Oct 6, 2015 @ 7:46am

Originally posted by ENVYUS FMK:
@LionNez I used the steps that u gave and I can't find "directory" idk why

I assume you didn't search for a folder named "directory"? If so you won't find it because there is no folder named directory. Where are your steam folders saved? on C:/?

If so go to my computer -> C:/Steam (unless you saved it somewhere else on your pc, like D:/) --> if you got windows press the windowskey + R and write C:/Steam it should take you directly to your steam folder.
Once there read the instructions again and carefully delete everything except the few folders you are NOT supposed to delete. hope I could help you

#13