Mr Nice Guy 2014 年 12 月 3 日 上午 6:00
Hijacked Account; Items lost
So... please don't say "Tell Steam Support".

I already have, exactly one week ago (give or take a few hours), and have waited patiently. However, I started to lose patience around ~Monday and am very worried I've lost my items for good...

I changed my password after scanning my PC for viruses (found one, removed it) but I already had SteamGuard etc. up...

I've provided proof of my account and, until yesterday, my items had not left the person's inventory. No, I didn't trade someone. I got phished (stupid of me to click a link, eh?) so yeah...

Anyway, the items have gone now, and Steam still haven't replied. Am I right in thinking I have now lost all my items, since they can't "reverse" the trade or whatever they do? I provided picture evidence with all the items lost, including the player's name, but as said he/she no longer has the items...

Also, how long does it normally take for Steam to reply? I searched around, people were saying Hijacked accounts are either very soon, or take a week or so to reply to. I already submitted everything before the Bot mail (SteamSupport bot) told me to change my email/password & provide account ownership for my account... Is there something I've done wrong?

Thanks, Dan
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正在显示第 46 - 60 条,共 116 条留言
KASHEMIR 2014 年 12 月 3 日 下午 9:58 
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kain 2014 年 12 月 3 日 下午 10:00 
again. where did i say im going to try to hack steam. i said i was going to fudge with the flash install meaning delete it. not hack it. fudge = delete and see if i have the issue

im not trying to delete the virus by deleting flash. I KNOW ITS NOT IN STEAM OR FLASH. i want to delete flash to see if the problem stops. if it does, i know that IT IS flash injected.
if i know that, i can do more steps to try to track it down to the source.

if you have a v8 that has a miss in a cilinder... you pull the plug wires one by one. if you pull one and it gets worse... thats not the bad hole. when you pull the one that isnt firing, it wont get any worse. then you know its that hole. say cylinder number 4. then you look at number 4's compression, make sure the valves and rings are ok. then at the plug wire, and spark plug. then at the ignition system. you trace it backwards till you find the problem.

every virus scanner does its thing using a different style. different code, different ways of flagging programs. they even have different virus libraries. this might be so new that antibytes havent had a chance to find it and...reverse engineer (or whatever they do) it to make a "fix" for it. AS I SAID! AVAST HAS FOUND 4 FILES THAT NO OTHER PROGRAMS HAVE FOUND.
not every scanner is going to spit out the same results.

the advice you gave me was to reformat. nothing else. you didnt answer my questions i asked.
i asked for where the flash install for steam is located. i got no answer besides reformat.

i think YOU misunderstood me, and took it as me being stupid and ignorant.
i know exactly what is going on with my system. im sitting infront of it.
Muppet among Puppets 2014 年 12 月 3 日 下午 10:03 
引用自 Kain (420?)
AS I SAID! AVAST HAS FOUND 4 FILES THAT NO OTHER PROGRAMS HAVE FOUND.
Then expect at least one more left. No?

How long are you trying to fix allready?
kain 2014 年 12 月 3 日 下午 10:04 
you think i dont know flash and java are two different programs. and how did you assume this?

when you install a new browser, it normally asks you for flash and java.
no flash use to mean no youtube, now its HTML5 you need.
no java = no minecraft.
Muppet among Puppets 2014 年 12 月 3 日 下午 10:05 
引用自 Kain (420?)
you think i
You dont know what i think.
kain 2014 年 12 月 3 日 下午 10:07 
again muppet among puppets. i have no idea what you just said.

expect at least one more left? what? are you saying that im expecting avast to find 5 infected files. hopefully not... but if it does, thats one less infected file on my computer.

how long are you trying to fix allready? um what? are you asking how long i have been trying to fix this problem? does it matter?

ive been watching youtube and typing to you guys. i have to let avast finish before i do anything. and that is going to take a while. its probably been running for 3 or 4 hours now. still isnt done.
kain 2014 年 12 月 3 日 下午 10:10 
引用自 Kain (420?)
you think i
You dont know what i think.

you said that i didnt know that flash and java were two different things..... im not sure what you mean their either.

you sure your not trolling?

最后由 kain 编辑于; 2014 年 12 月 3 日 下午 10:10
Muppet among Puppets 2014 年 12 月 3 日 下午 10:11 
引用自 Kain (420?)
again muppet among puppets. i have no idea what you just said.

expect at least one more left? what? are you saying that im expecting avast to find 5 infected files. hopefully not... but if it does, thats one less infected file on my computer.
Simple math:
No other one found 1 (its likely to be not detected)
avast found 4.
Thats why i expect one undetected at least.....

And think about changes, backdoors......

引用自 Kain (420?)
how long are you trying to fix allready? um what? are you asking how long i have been trying to fix this problem? does it matter?
In relation to the safe way.....
Muppet among Puppets 2014 年 12 月 3 日 下午 10:11 
引用自 Kain (420?)
you said that i didnt know that flash and java were two different things.....
Feel free to quote that.
Satoru 2014 年 12 月 3 日 下午 10:13 
引用自 Kain (420?)
again. where did i say im going to try to hack steam. i said i was going to fudge with the flash install meaning delete it. not hack it. fudge = delete and see if i have the issue

im not trying to delete the virus by deleting flash. I KNOW ITS NOT IN STEAM OR FLASH. i want to delete flash to see if the problem stops. if it does, i know that IT IS flash injected.
if i know that, i can do more steps to try to track it down to the source.

Again the fact that flash ads are popping up is irrelevant. The ads are flash but they are likely being injected via javascript.

You're solving the wrong problem

the advice you gave me was to reformat. nothing else.

Note you said this

i said ive ran 5 different scanners.... INCLUDING MALWARE ANTIBYTES!!!!
hitman pro

If programs like Malwarebytes and Hitman are not finding the infection its way too deep. The system is not worth saving. You're making the fundamentally wrong conclusion that

* A clean scan means I have no viruses

when in fact at this point it mean

* A clean scan means they didn't FIND IT

you didnt answer my questions i asked.

We answered you. You just ddin't like the answer and now are answer shopping.

i asked for where the flash install for steam is located. i got no answer besides reformat.

Which is again like asking where do I buy more buckets, when there's a gigantic hole in your roof and it's raining.

You're solving the wrong problem

i think YOU misunderstood me,

On no I didn't. You just aren't liking the advice. If anyone is misunderstanding here, it's you.

i know exactly what is going on with my system. im sitting infront of it.

You don't even understand how the ads are being injected into Steam, yet you 'know exatly what is going on with your system'? If you knew what was going on then why haven't you fixed it yet? Because... oh yes you don't know what's going on.

Format your OS, it's a lost cause.
最后由 Satoru 编辑于; 2014 年 12 月 3 日 下午 10:14
kain 2014 年 12 月 3 日 下午 10:15 
the "safe way" would require me to find a place to store all my music and pictures. i dont have 1.25 tera of extra space just sitting around. i can just about guarantee that a music and picture file cant be infected. or are you going to tell me that an MP3 can have a virus....
Satoru 2014 年 12 月 3 日 下午 10:17 
引用自 Kain (420?)
the "safe way" would require me to find a place to store all my music and pictures. i dont have 1.25 tera of extra space just sitting around. i can just about guarantee that a music and picture file cant be infected. or are you going to tell me that an MP3 can have a virus....

Again all anyone here has told you to do is format your OS partition which you said is your SSD drive. That's it. You can side scan your other larger drive later or use any number of offline tools like Avast's rescue cd to scan that larger driver in a safe non-writeable environment
最后由 Satoru 编辑于; 2014 年 12 月 3 日 下午 10:17
kain 2014 年 12 月 3 日 下午 10:25 
no no no. the flash ads that pop up are NOT FLASH! they arnt even on flashes website.
they dont look like flashes logo, the website looks like its from 1998. if i were to download it. it would not download ANY version of flash. it would simply be a virus in a zip or exe file.

its teh same thing as thows pop ups that say "your system is infected, please download this anti virus". the anti virus they want you to download IS A VIRUS IT SELF.

i know that the ads popping up are the symptom, not the actual virus. my god i know. get it threw your head.

oh my GOD!!! when antibytes didnt find anything... I DID NOT THINK MY SYSTEM WAS CLEAN! i was still having ♥♥♥♥ pop up. so duh i still have the virus.
im pretty sure i actually said "they didnt find the virus" not "my system is clean".

and why would 5 other scanners find nothing but avast has found 4. if its "so deep its never going to be found" then why did 5 programs find nothing, yet one find 4 files?
even if thows 4 files arnt the right ones.... i still know that avast digs deeper. why didnt hitman and malware find the same 4 files?

could it be that when i was running thows scans the virus wasnt in memory... but now it is and it found it and will possibly remove it?

ok then... please answer my question again. where is the steam flash install location? your response was "thats not the problem". thats not what i asked. i aksed you where the steam flash install location is. you gave an answer, but it wasnt where steam flash is installed.

kain 2014 年 12 月 3 日 下午 10:29 
and if all these scanners cant find it.... why would avast rescue disk find it?
from what you have been saying... i would have to completely 0 my blue drive to be "safe"
Satoru 2014 年 12 月 3 日 下午 10:31 
引用自 Kain (420?)
no no no. the flash ads that pop up are NOT FLASH!

Then why are you asking for the flash install point.

and why would 5 other scanners find nothing but avast has found 4. if its "so deep its never going to be found" then why did 5 programs find nothing, yet one find 4 files?

You're making the assumption that by some magic Avast is going to find everything that the otehr scanners missed. That is a false assumption.


ok then... please answer my question again. where is the steam flash install location? your response was "thats not the problem". thats not what i asked. i aksed you where the steam flash install location is. you gave an answer, but it wasnt where steam flash is installed.

I answered the ACTUAL PROBLEM. Because your question is irrelevant and is not going to help you find what is actually infecting your system. The ads could be the tip of the iceberg in terms of infection vectors. Even if your ads are gone, that doesn't mean any number of other viruses or trojans could be on yoru system. If tools like Malwarebytes and Hitman Pro which are de facto tools and highly effective at ad removal, cant find your infection then you've got very very serious problems.

You seem to want some kind of answer that will amgically not force you to reformat your drive and are looking for any excuse not to do it. Reality doesn't work that way.
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发帖日期: 2014 年 12 月 3 日 上午 6:00
回复数: 116