All Discussions > Steam Forums > Help and Tips > Topic Details
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domo Nov 28, 2014 @ 4:02pm
When do steam support staff work?
Do they work holidays and weekends or just week days?
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Showing 1-14 of 14 comments
Oberon's Top Guy Nov 28, 2014 @ 9:03pm 
I spoke to one like 30 minutes ago so they are on now.
Nice people.
#1
Silicon Vampire Nov 28, 2014 @ 9:09pm 
AFAIK, they work 7 days a week. Gullible people seem to have longer hours...
#2
Blue Nov 28, 2014 @ 9:10pm 
How did you get in contact? My ticket has been sitting there for a week now.
#3
Silicon Vampire Nov 28, 2014 @ 9:12pm 
might take while longer...
#4
Ineffable Anathema Nov 28, 2014 @ 9:17pm 
Originally posted by Gintama:
I spoke to one like 30 minutes ago so they are on now.
Nice people.

I thought Steam Support didn't have a phone number?
#5
domo Nov 29, 2014 @ 7:01am 
My ticket has been sitting there the day before thanksgiving. Still no response for a hijacked account on lock. How did you guys get such a speedy answer? I do have a well made ticket with good information and not a novel.
#6
RyerStar Nov 29, 2014 @ 7:19am 
I need to get in touch with the support but since I have used this feature only once so far I have forgotten my password and requested a new one. I got a message "Instructions on how to reset your password have been sent to you by email." but there is nothing in my e-mail and yes, I've checked the spam folder. This was hours ago. How long do I have to wait for those instructions to arrive? Usually when other sites send me such mails I receive them instantly.
#7
domo Nov 29, 2014 @ 9:58am 
@RyerStar
Maybe you have changed your e-mail without you knowing?
Also you might just wanna try resending it or keep on trying passwords till one works.
#8
Fazmandoo Nov 29, 2014 @ 10:12am 
My only experience with customer service has been that it is non-existent. You don't even get the courtesy of a response when you are having a problem. They have earned the bad reputation that they have when it comes to customer service.
#9
RyerStar Nov 29, 2014 @ 11:08am 
Originally posted by MrMeow101:
@RyerStar
Maybe you have changed your e-mail without you knowing?
Also you might just wanna try resending it or keep on trying passwords till one works.

that's not possible because I have written it myself when they asked me to enter user name/email. and after I have written it and submitted it I got the message "Instructions on how to reset your password have been sent to you by email." still, no instructions :(
#10
Ced Nov 29, 2014 @ 11:12am 
Originally posted by Silicon Vampire:
might take while longer...
Can you give us some Information about the Bugged Steam Market that is bugged atm?
#11
Warborg Nov 29, 2014 @ 11:23am 
Originally posted by Gintama:
I spoke to one like 30 minutes ago so they are on now.
Nice people.

How did you manage to "speak" to someone?
#12
RyerStar Nov 29, 2014 @ 12:23pm 
Finally I got those instructions and was able to reset my password, it took me some time to get in touch with the support and fill in a ticket cause it seems the help desk has a lot of issues but still I sent a ticket. I hope I get a reply before the year is over.
#13
Ineffable Anathema Nov 29, 2014 @ 9:08pm 
Originally posted by Warborg:
Originally posted by Gintama:
I spoke to one like 30 minutes ago so they are on now.
Nice people.

How did you manage to "speak" to someone?

That's what I'm wondering.
#14
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Date Posted: Nov 28, 2014 @ 4:02pm
Posts: 14
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