KadoA Nov 20, 2014 @ 2:08pm
I confirmed random e-mial
Hi, confirmed by mistake a random e-mail, do not know how to recover my account, I tried to create a Steam Support account, but I can not, there is no activation link. Can someone help me? Sorry for my English.
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Showing 1-15 of 18 comments
KadoA Nov 20, 2014 @ 2:13pm 
HELP
Bumbefly (we/All) Nov 20, 2014 @ 2:14pm 
Oh NOOOO!!!! Not another malware scheme i hope?! Are you talking about a random Email-adress-creator ment to visit unsafe sites, but you mistakenly used for a Steam account? Or are you talking about a fisher-mail you got on you normal Email acc.??

Here you go : Steam Support.
For ppl learning not to trust cookies & links from strangers :
Steam support can be found
  • Desktop-modus : Lefttop corner -> Help -> Steam Support ;
  • in Big Picture : Start-screen leftside -> click your Avatar -> Profile -> center-topside Support ;
  • in Browser : from any page -> center-topside Support

Note 1, the standard page is in English, you'll find a dropdown menu at the bottom of the page for 19 other languages though not all 22 UI-languages.
Note 2, You'll need a new account that's different from your gaming-account. This is an extra safety measure.
Note 3, Apparently Steam Support is understaffed at the moment. Be patient, it can take quite some time before you get a personalized answer. You will get an automated message right away confirming they have recieved your ticket and with helpfull links to Steam articles provided.

Guide written by Jimo (in English) :
Contacting Steam Support (Also translated into Russian and Hungarian)
http://steamcommunity.com/sharedfiles/filedetails/?id=265127337
KadoA Nov 20, 2014 @ 2:17pm 
I cant log on into steam beacause i have steam guard on desktop version
KadoA Nov 20, 2014 @ 2:18pm 
Please help me :'(
Bumbefly (we/All) Nov 20, 2014 @ 2:21pm 
Steam Guard guards your account no matter how you log in. Did you use an adress from a random adress creator?

Bumbefly (we/All) Nov 20, 2014 @ 2:22pm 
For Steam Support you can create another account that is seperated from your Game-account, so you should be able to log in even if your game acc. is hacked or otherwise has an invalid log-in.
KadoA Nov 20, 2014 @ 2:24pm 
this first e-mail is confirmed by mistake
Bumbefly (we/All) Nov 20, 2014 @ 2:25pm 
Originally posted by KadoA:
e-mail:
deleted.com but my main adress was deleted.pl
Please remove your actual adresses from this public forum. Do you want to get spammed or What?
Bumbefly (we/All) Nov 20, 2014 @ 2:28pm 
Originally posted by KadoA:
this first e-mail is confirmed by mistake
Then write a ticket to support. See Jimo's guide how.

So your account is not hacked but you should be able to find relevant info in the following guides.

Guide written by Jimo (in English) :
Regaining Control of a Hijacked Steam Account (also in Russian)
http://steamcommunity.com/sharedfiles/filedetails/?id=337490163&insideModal=0

So you've been Hijacked, Guide written by Hayden (English)
http://steamcommunity.com/sharedfiles/filedetails/?id=288873991
KadoA Nov 20, 2014 @ 2:28pm 
I create many account, but there is no activation link to e-mail
Bumbefly (we/All) Nov 20, 2014 @ 2:34pm 
Email confirmation should be behind one of the top 3 buttons in Steam -> Settings ->Account.
But you do NOT need that for Steam Support. At Steam Support you can use your vallid Email adress for a NEW account, a special Support account.
Last edited by Bumbefly (we/All); Nov 20, 2014 @ 2:34pm
Bumbefly (we/All) Nov 20, 2014 @ 2:36pm 
And please start reading the first guide i guided you to, instead of answering here you could've already be writing a ticket to Steam Support.

Contacting Steam Support, guide written By Jimo : http://steamcommunity.com/sharedfiles/filedetails/?id=265127337 (also translated into Russian and Hungarian)
KadoA Nov 20, 2014 @ 2:36pm 
I cant write ticket because i cant create account, there is nowhere activation link in spam etc. nowhere. Maybe steam support temporarily does not work
KadoA Nov 20, 2014 @ 2:38pm 
im logged on web page
Bumbefly (we/All) Nov 20, 2014 @ 2:43pm 
Aha, i think i understand you now. You mean you don't get a confirmation mail from Steam Support where that activation link should be given (not even in your spam-folder)?
You are not the only-one. Check if your AV-suite doesn't block it to be sure it's not that.
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Date Posted: Nov 20, 2014 @ 2:08pm
Posts: 18