Gift reedemed but not showing up in library

[Cricket]

So i sent a Skyrim Legendary Edition to a friend through his mail , he redeemed it but it's not showing up in his Library. Note: He tried restarting steam, it doesn't show up in his Licenses. Also it's gone from my inventory and it shows up in my gift history that he redeemed it.
Should i contact steam support ? Show i wait ? What can i do ^^ ?

[WhereIsBusmin]

Originally posted by Cricket:

So i sent a Skyrim Legendary Edition to a friend through his mail , he redeemed it but it's not showing up in his Library. Note: He tried restarting steam, it doesn't show up in his Licenses. Also it's gone from my inventory and it shows up in my gift history that he redeemed it.
Should i contact steam support ? Show i wait ? What can i do ^^ ?

How long ago did he redeem it? Have him restart his computer (for good measure - to make sure Steam is exited/restarted correctly), then re-check his library, license/subscriptions page, and profile games list.

[Cricket]

Originally posted by WhereIsBusmin:

Originally posted by Cricket:

So i sent a Skyrim Legendary Edition to a friend through his mail , he redeemed it but it's not showing up in his Library. Note: He tried restarting steam, it doesn't show up in his Licenses. Also it's gone from my inventory and it shows up in my gift history that he redeemed it.
Should i contact steam support ? Show i wait ? What can i do ^^ ?

How long ago did he redeem it? Have him restart his computer (for good measure - to make sure Steam is exited/restarted correctly), then re-check his library, license/subscriptions page, and profile games list.

He redeemed it like 3 hours ago. I will ask him to restart his computer ^.

Update: Doesn't Work.

[Hextravert]

Originally posted by Cricket:

Should i contact steam support ? Show i wait ? What can i do ^^ ?

He should contact Steam Support.

He should wait.

Your job here is done.

[Cricket]

Nevermind , it appeared as a gift in his inventory after 4 hours. Seems like steam had delay or something, also i don't understand how it appeared in his inventory as long as he had it redeemded (it also showed as redeemed in my gift history). But anyway thanks for the answers.

[maskedraid]

so... i just wait then...

[ReBoot]

Originally posted by Cricket:

Nevermind , it appeared as a gift in his inventory after 4 hours. Seems like steam had delay or something, also i don't understand how it appeared in his inventory as long as he had it redeemded (it also showed as redeemed in my gift history). But anyway thanks for the answers.

Its in his inventory because he redeemed that to his inventory.

[Tev]

This is a 2014 thread, necro'd once again.

[Damocles]

Originally posted by Teutep:

This is a 2014 thread, necro'd once again.

lol i've just notice that XD

[potts2k8]

Ok it's been over 24 hours we've waited and we've restarted the PC in that tineframe... Still not showing up in steam library.. When they click to download via steam "app" it just pops up that its checking licenses but does nothing else.... We had it checking for 4-5 hours whilst we did other things, came back, nothing new.

[ReBoot]

Check the Steam account details page.

[Tev]

Originally posted by potts2k8:

Ok it's been over 24 hours we've waited and we've restarted the PC in that tineframe... Still not showing up in steam library.. When they click to download via steam "app" it just pops up that its checking licenses but does nothing else.... We had it checking for 4-5 hours whilst we did other things, came back, nothing new.

Check if it shows up here:
https://store.steampowered.com/account/licenses/

Should your friend still have the game in http://steamcommunity.com/my/inventory/#753_1
If not, do you have it here?: http://steamcommunity.com/my/inventory/#pending_gifts

If the gift is in neither one of them, tell your friend to check here:
https://help.steampowered.com/#HelpWithPurchase