Hackers hijacked my account, they stole money, and steam ban ME! need help!

[GameShaker]

Hello, my name is Filip, on steam known as GameShaker, or on new one TobiNator.
As i say in the title, hackers hijacked my account, so they breath the Steam Security, and steam blames me! Ill tell the story how it starts, my Dad entered his credit card first time to give me like 5 euros, so i can buy some things on Team Fortress, i was happy and dont give a damn about it anymore. About 5 weeks later, i browse games, where are sales and things, and i see that on Ace of Spades is telling me "you already own this game, click to download", i was like "Wow cool, i thought that game cost money", so i click download and enjoy playing. Then about day later, i saw more games that i "own", so i download like 15 games! i was enjoying playing them, but i must travel to grandma (she have no internet there). I come like 1 week later to home and play again. My dad looked at the payment of the bank, and he have 34! yes i sayd 34 bill on steam. He like start screaming at me what did i buy?! I was like, no, these games was free, but then he saw that the steam bill was buying something EVEN when we were to grandma (no internet there=no buying), so he call to the bank, what is happening, the bank called to the Steam company, and they call us, and we talk to them and they agreed with it, they said hackers breath us (yup us but why? because your security fail Steam!!) They said that on our account there was a 667,94€ !!!!! billing action. They agreed and give us the money back, but not ALL! they give us 635,56€, and left me -32,38 euros to pay THEM, and then ban my account for buying, selling, trading, activation CD keys (i dont know if you guys know that but if they block a CD activation for someone, Steam is breathing terms with corporations that create games), and now from playing i see that in TF2 i didnt get items, and in Dota 2 i even didnt get battlepoints, and the ban is chained, when i created new account, for a week ago they ban it too. They said that i need to call to the bank and tell them to chargeback on the card that we use, but there is a problem, when my dad saw that his credit card was breathed, he call to bank, cancel the account, move the money to another card, cut it with scissors and throw it to trash.

So im asking you ladies and gentlemans, i have an idea to buy an 35€ paysafecard to try it pay it back, but if you have some way how to get rid of it, please tell me, down there there is a pic of how it looks

Thanks for help, and bye

https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=5252561

[Jerimis]

Wall of Text. Too big Wall of Text.

Anyway. It looks like someone used your account.

Either Keylogger, someone you gave away your Login data, or someone you "got" your account from (did you bought or created your steam account? first isnt allowed)

Anyway.

Your Account had a chargeback and steam says "No . your account gets closed" and thats very normal.

We as normal users cant help you and as it seems steam allready told you what to do.

If you still got any questions you should get in contact with Steam itself.

http://steamcommunity.com/sharedfiles/filedetails/?id=265127337


---

And Btw. Its not Steams fault when you dont take care of your computers security or when you gave away your account data....

If you had steam guard enabled when it happend, than either your mail account got hacked too, or it was someone you knew.

If you havent activated steam guard... you should :p

https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519
http://steamcommunity.com/sharedfiles/filedetails/?id=153396149

The last thing that would be possible is that you bought the stuff on your own and blame the "unknown" the not existing bad person behind all that.


But as said. We cant help you.

Greetings.

[76561198163653773]

Ok, im honored for responde, thanks for writing it, and yes, my account was guard secured, the whole time, i have created that one, not to buy from someone, and im not telling that is steam fault, im just saying that hackers broke theyr security, and as i said i dont give my data to anyone. Maybe the email, but i think that wasnt that. And as i said it wasnt me, because the payment from the bank said that it was sucking money even when i wasnt on the computer, even not on the internet. But still thanks for answer, but on the end i was asking if i can do the chargeback do from the paysafecard ? or it must be from the card that doesnt exist anymore ?
GameShaker

[Jerimis]

i dont think you can chargeback PaySafe Cards.

When your Account got closed than its because of the credit card.

Steam doses not tollerate Chargebacks in any form or reason ... but you wrote they contacted you allready of said topic.

Steam Guard cant be broken.
Everytime someone logs into from a different location he asks for a code that gets send to your E-mail Inbox.

If said "hacker" got your E-mail Password, or made you login into a fake steam website / download malware , keylogger, used teamviewer installed on your computer etc .... you understand what i want to say?

Scan your system while your offline (not connected to the internet) with an anti-virus , anti-malware, and / or anti - spyware program. and/or change your contact email, the passwords, etc. AFTER you got sure your system is no more infected.

More than that said, idk how else to help you :)

Greetings

[Happy or sad?]

РПА

[GameShaker]

Ok, ill try to scan everything, so do you mean that paysafecard wount pay it, thats a good point, because i dont want to buy 35€ PSC for no reason :P
But as you read, with that credit card that will be a problem
Wait wait, steam has even send me (on the steamsupport) that i must contact my bank account to chargeback with steam, so they must tollerate this one.
Now i accually think the best, or its not best, but the most realistic way how coud this happend is that hacker on mail.
yup sry i forgot that you need a code, but as we talk about that, if hacker is on mail, he can get it and then go to steam, yup... now its all like a puzzle, and i think we solved it.
But thank you all and i bless you that this wount happend to you ;)
bye