[1000$ account] This account may have been accessed by someone else.

[Kirito <3]

Hello everyone! A few days ago i got a steam alert on my main account. it was a big red box at the top of the steam window, It told me that my account could be hijacked and i need to proove im the owner of the account.

They told me to send some information on one of the credit cards ive used to purchase games and my steam name to steam support, So i did that 2 days ago and i still haven't got any reply.

This is really annoying since my account have items and games worth over 1000$

Thanks for any help! :)

[Kirito <3]

Please help me, as the steam support doesn't seem to answer me

[76561193857876471]

It will take longer than two days. Could be up to a few weeks, though hopefully not quite that long. All you can do is be patient.

[spoof]

you just need to wait for a human to get to you it can take weeks.

[Kirito <3]

Oh, that sucks! I really hope I'll get it back someday! I have cleaned my computer of all malware using various diffrent antiviruses and anti-malware programs

[spoof]

they are protecting your account , should all work out great.

[Kirito <3]

Have this happened to anyone else here before? If so how long did it take to get your account back/did you get it back?

[spoof]

we just told you , and 75+ million steam accounts I reckon yes it happened before.
there is even a FAQ around for it for many years.

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

[Kirito <3]

Thanks for the help guys, Still no reply.

If i add a new comment to the ticket will i get support faster or will my ticket get placed at the bottom of the line again and id have to wait another week?

[spoof]

add as much info as you like that does not matter.

[Kirito <3]

Still no reply from support. This is starting to annoy me

[Kirito <3]

I just want to make sure i can add a reply to the ticket and it wont affect the Wait time

[Tev]

Kirito の投稿を引用：

I just want to make sure i can add a reply to the ticket and it wont affect the Wait time

It won't; as long as you won't post multiple tickets themselves.

[halopolicja]

it happened to me more than 10 days ago , im still waiting for solution ... i have all my games there (was forced to make another and buy Cs:go again) since i play that game on daily basis.

im getting rly pissed off.

[Kirito <3]

Still no reply, Starting to worry that i wont get my account back. :(

[airmikee99]

Kirito の投稿を引用：

Still no reply, Starting to worry that i wont get my account back. :(

You're going to be waiting 3-4 weeks, not 3-4 days. It certainly sucks to wait that long, but at least you're going to be getting your account back. What would be worse, a 3-4 week wait to get it back, or not getting it back at all?

Use this time to educate yourself on computer security so it doesn't happen in the future.

Za Misjo P1zd0 の投稿を引用：

it happened to me more than 10 days ago , im still waiting for solution ... i have all my games there (was forced to make another and buy Cs:go again) since i play that game on daily basis.

im getting rly pissed off.

Same goes for you, unless you're getting really pissed off at yourself for being gullible enough to let a hacker take your account.