Steam collect my Money from my Credits Card , But I don't get any games.

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Ton.Ridtichai May 15, 2015 @ 2:17am

"Your purchase has not been completed. Your credit card information has been declined by your credit card company.

Note that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After correcting any errors in the information displayed below, please try your purchase again."

I send mail to them but have no contact no answer from anyone.

Who is responsible for this mistake If those games out of a sale.

I can't get my money back for buy with another shop.

I can't get any games in discount times but STEAM collected my money already.

I have no more money for buy anythings.

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Showing 1-5 of 5 comments

Tev May 15, 2015 @ 2:23am

Did you read the whole thing?

This part too?:

Note that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged.

Bad 💀 Motha May 15, 2015 @ 2:28am

When u are getting this error:

Originally posted by Steam Support:
Your purchase has not been completed. Your credit card information has been declined by your credit card company.

That usually means:
- your provided information is incorrect
- card has not been activated
- card has expired
- you are outside the country from which u reside (not all cards can be used outside of residing country/region)

If u submitted Steam Support Ticket; please wait for reply. It can take several days/weeks.

Also talk with your Bank/Card Company; ask them why it was declined then if your account & card are all in working order and the funds are available to you. Some times it might just be blocking Valve/Steam and u may need to clear that up and allow those transactions on your account via approval method.

Last edited by Bad 💀 Motha; May 15, 2015 @ 2:30am