Money do not returned after cancel a recharge
I am a customer from China. After I paid 62.14 CNY for recharge my steam wallet via alipay in steam on 6th May, I found that it was not clearing in steam wallet, with words"being processed". Misunderstanding the trade, I canceled this order. But the money was in neither my steam wallet nor my alipay account now.
Please deal with this bug because I want to buy a TI5 pamphlet as soon as possible.

this is the trade record in my alipay account.

交易成功
类型 消费名称 实付金额 优惠 红包 集分宝 服务费 总额
684889294701828801 - Steam Wallet funds
交易号 2015050638163590
商户订单号 123308676599
62.14 -0.00 +0.00 +0.00 +0.00 =62.14
单位(元)
添加备注
支付说明: 外币支付 ( 10.00 USD ) (支付当日汇率: 1.00 USD=6.2144CNY)
对方信息: Global Collect Services B.V.(B) a***@globalcollect.com
时间报告:
创建时间 付款时间 结束时间
2015.05.06 19:32:42 2015.05.06 19:33:30 2015.05.06 19:33:30
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闪 退 10 Mei 2015 @ 10:10am 
need help
Cathulhu 10 Mei 2015 @ 10:12am 
It can take up to a few business days until your payment processor (Global Collect/Alipay) transfers the money back to you.
闪 退 10 Mei 2015 @ 4:49pm 
@cathulhu thank you!
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Tanggal Diposting: 10 Mei 2015 @ 8:36am
Postingan: 3