Archeage - - This is Trion Response to My Purchase of their game through you.

[Master Splinter]

> - Date Created: 09/18/2014 08:43 AM
> - Date Last Updated: 09/28/2014 02:16 AM
> - Status: Solved
>
> Response By Email (GM Giant) (09/24/2014 06:12 PM)
> Hello anthony,
>
> Thank you for contacting us regarding ArcheAge.
>
> We apologize for any frustration you might have encountered during the
> launch period for ArcheAge. The teams here have been working around the
> clock to make sure we bring you the best experience possible, as quickly as
> possible, and have recently solved the main launch-related problems that
> were reported by our players.
>
> If you have encountered long queues to get in game, several measures have
> recently been taken to address these: We've welcomed a total of eleven new
> servers in North America and in Europe in the last few days! Queues to jump
> into these servers are down to only a few minutes and in many cases, you
> will find there is no wait time at all to start playing. In addition, we
> have been scheduling daily restarts to flush out idle characters that may
> be clogging some of our servers, making more room for active players like
> you who are here to play! We've also been more aggressively issuing bans
> for botting and fraud, getting rid of tens of thousands of malicious
> accounts in the last few days. So if you haven't tried to log in recently,
> please do: you'll find the queues have drastically been reduced.
>
> If you've been having trouble with your Patron status, we want to make
> sure you know your available Patron Time was extended during an update last
> Saturday, essentially making it begin ticking down as of that weekend
> instead of when you first logged in at launch or head start.
>
> Additionally, if you've had issues with the delivery of your Founder's
> Pack items, there is now a solution available to you: you can go to the
> account page at http://archeage.trionworlds.com and get a new set of
> per-character items -- even if you just want one extra set to put on one of
> your existing characters. Look for the option up top that contains the
> words "Founder’s Pack - Bonus" and enjoy with our compliments. (Remember
> that you can only do this one time.)
>
> While we are very sorry to hear that you may want a refund, and we do not
> wish to see you leave ArcheAge, we will honor this request if you are still
> unsatisfied with the game. In order to do so, it will be necessary for us
> to remove any ArcheAge characters that might exist or progress that has
> been made. If you would like us to take this course of action then please
> simply reply back with the response "refund please" and we will honor this
> request as rapidly as possible, and close out your existing ArcheAge
> experience with our sincere apologies for any troubles you may have
> experienced.We do look forward to the opportunity to re-earn your trust
> and satisfaction in the future.[/b]
>
> If you no longer wish to request a refund (or your ticket was not about
> requesting a refund!) for your Founder's Pack, no additional action is
> required on your part at this time.
>
> If you have any additional questions or concerns, please don't hesitate to
> let us know. Thank you for your continued support of Trion Worlds and for
> playing ArcheAge.
>
> Your reference number for this ticket is 140918-005587.
>
>
> Sincerely,
>
> GM Giant
> Senior Manager, Customer Support
> Trion Worlds Inc.
> Auto-Response By (Administrator) (09/18/2014 08:43 AM)
> The following answers might help you:
> Answer Link: ArcheAge Frequently Asked Questions
>
> Answer Link: Trade Routes
>
> Answer Link: ArcheAge Credit Balance showing 0
>
> Answer Link: Multi-Boxing in ArcheAge
>
> Answer Link: Resolving Missing .dll Files when launching ArcheAge
>
> Customer By CSS Web (anthony catania) (09/18/2014 08:43 AM)
> I purchased 3 founders packs; One or myself and two fro friends.
> Where I will be continuing to play you have lost my friends interest with
> the ridiculous 4 hour queues we have been facing since the so called "early
> access".
>
> Seeing as though that was an extra 300$ from my pocket. I would like to
> see about refunding the money or possibly crediting my main account.

So, I replied that I wanted to apply for the refund and then waited ....and waited... and waited....


This is what I received today: [/b]

Response By Email (GM Zimsy) (10/26/2014 05:00 PM)
Hello Anthony!

Thank you for contacting us regarding ArcheAge.

I’m sorry to hear that you are requesting a refund. Unfortunately, because your order was made through a 3rd party we are not able to offer a refund. I apologize for any inconvenience this may cause and recommend contacting the retailer you purchased the game from for further assistance.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge. Your reference number for this ticket is 141008-000849.

Sincerely,

GM Zimsy
Trion Worlds Inc.


__________________________________________________________________________

This whole process took them a month of lying about me getting a refund just to find out I need to talk to Steam

I purchased 3 founders accounts from Steam and would like to discuss a refund, but I have no idea how to do so because I only buy from you guys with satisfaction. Trion is a garbage company that jerked me around for over a month just to LIE and tell me reply for a refund - which they will not offer me now (do the American thing and take them to court?). So, if anyone could be so kind as to point me in the direction of applying for a refund, steam credit, etc... It would be greatly appreciated.

I have all of the emails including my response of "Refund Please" within the allotted days if this all needs to be provided.

[FFL2and3rocks]

Contact Steam Support:

https://support.steampowered.com/newticket.php

[Master Splinter]

ty

[Cathulhu]

That's like trying to get a refund from Toyota because the car you got is broken and not from the car dealer were you bought it. Doesn't make any sense.

[Satoru]

Steam policy is no refunds

Since you alrady gifted the games steam is exteremly unlikely to refnd you.

ALso given the launch issues are now over, why are you still whining about a refund.