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https://support.steampowered.com/kb_article.php?ref=2117-ILZV-2837
Cooldowns are not removed. You earned your way up to 7 days.
If it was truly because of an issue with connecting to the VAC server, though I dunno either way w/o proof, to say that is justified, IMO, is idiotic.
Well if the user wasn't griefing up to stage 4 of cooldowns then he/she would only get a 30 minute cooldown. Solve the problem with VAC with the link I posted above and you won't get the same problem for next time.
Can someone answer this question please?