I bought the game gta -v but does not appear in my library .

[gustavo_consales]

I bought the game gta -v but does not appear in my library .

Bought via PagSeguro , I have proof of purchase which was approximately three weeks , someone with this problem?

[BragCorn]

Contact the steam.

Probably becouse its overloaded. Ask steam if you can Preload GTA V.

[76561193857876471]

What does it say under "Event":
https://store.steampowered.com/account/store_transactions

[gustavo_consales]

Originally posted by moeroris:

What does it say under "Event":
https://store.steampowered.com/account/store_transactions

say : No transaction found

The problem is that paid for PagSeguro , I have proof of payment, and the steam did not say anything in my account.

[76561193857876471]

Make sure you are logged in to the correct account.

[gustavo_consales]

Originally posted by moeroris:

Make sure you are logged in to the correct account.

perfectly , my account is correct , " gustavoconsales "

Note: the first time I use the steam , when I created the account , shortly after I bought the game , it would have caused a problem?

[76561193857876471]

Your Steam account is level 0, which isn't usually the case once you have purchased a game. I suppose it being a preorder might be why. However the more concerning issue is why it says "no transactions". Even if the transaction failed, it should still show that on the page linked above. Did you buy the game directly from Steam?

[SpunkyJones]

Did you buy from Steam directly or from another 3rd party vendor?

[Splash Colour]

Originally posted by SpunkyJones:

Did you buy from Steam directly or from another 3rd party vendor?

If purchased from a 3rd party vendor, they should have instructions within the email of the purchase. and what to expect also.

[rfut]

I have the same issue. I have a receipt in my email from steam that i purchased it and paypal shows it was taken out of my account. I have contacted steam support but expect to wait 4-6 days for them to reply.

[gustavo_consales]

Originally posted by moeroris:

Your Steam account is level 0, which isn't usually the case once you have purchased a game. I suppose it being a preorder might be why. However the more concerning issue is why it says "no transactions". Even if the transaction failed, it should still show that on the page linked above. Did you buy the game directly from Steam?

Yes, bought direct steam , I chose as payment the PagSeguro , I made the purchase normally.

[76561193857876471]

I think you might need to register a support account and open a ticket. I'm sorry.

[gustavo_consales]

Originally posted by pike:

Originally posted by gustavo_consales:

perfectly , my account is correct , " gustavoconsales "

Note: the first time I use the steam , when I created the account , shortly after I bought the game , it would have caused a problem?

you bought the game 1st then created an account ?

On the contrary, created the account , then realized the purchase of the game , but it was one after the other .

[SpunkyJones]

Originally posted by gustavo_consales:

Originally posted by pike:

you bought the game 1st then created an account ?

On the contrary, created the account , then realized the purchase of the game , but it was one after the other .

You sure this is the right account? Its from 2012.