This account has been locked by its owner

All Discussions > Steam Forums > Help and Tips > Topic Details

76561198219718720 Mar 24, 2015 @ 6:13am

I / My Son recently had a warning that the account he uses was compromised and that he should lock it for security purposes which he did, That was almost 4 weeks ago FEB 27th and despite setting up a security account and sending transaction details, paypal transaction codes multiple times etc etc the account is still restricted,
Ive had to create a new account which i am posting as he cannot even post on the forums for advice,
Im at a loss what else to do other than create a new account, and loose access all his purchased games

< >

Showing 1-12 of 12 comments

Cathulhu Mar 24, 2015 @ 6:30am

Wait for support to answer, only they can help.

ReBoot Mar 24, 2015 @ 6:45am

Is your support ticket still open?
Also, you should check your son's or your own PC. Afterall, how did the warning come to life?

76561198219718720 Mar 24, 2015 @ 11:03am

Yes the ticket is still open and has been since the acc was locked i have supplyed all relavent info dates times codes transaction id card numbers but all i receive is automated responses sigh.
I assume he received the warning because he installed steam on his laptop too and must have registered different ips or failed login attemps

Last edited by spikey31; Mar 24, 2015 @ 11:07am

ReBoot Mar 24, 2015 @ 11:06am

Originally posted by spikey31:
Yes the ticket is still open and has been since the acc was lockedi have supplying all relavent info dates times codes transaction id card numbers but all i receive is automated responses sigh, i assume he received the warning because he installed steam on his laptop too and must have registered different ips or failed login attemps

What exactly does the warning say?

76561198219718720 Mar 24, 2015 @ 11:21am

when the main steam window is open at the top on a red bar is the message

you have an alert from steam support

when u click on the message a window opens up with this message:-
Steam Support Alert for ********** - 27 February
This account has been locked by its owner.

Steam's account locking tool allows the owner of an account to protect it from unauthorized actions if they suspect the account has been compromised. More information can be found here: Account Locking Tool

How to remove these restrictions:

Contact Steam Support and a support agent will verify that you are the owner of the account and restore full access to you. When submitting this message to Steam Support, please make sure that you include the account's login name and appropriate valid proof of ownership.

While waiting for support to review your request and to prevent a malicious user from stealing the account again, please ensure that your computer and email accounts are secure: Account Security Recommendations

For your security, the following features will be unavailable until Steam Support removes this lock:

Purchasing, gifting, trading, CD-Key activation, playing on VAC enabled game servers, and Steam Community access have all been disabled.

ReBoot Mar 24, 2015 @ 11:28am

This was not my question. I wanted to know what was in this email warning.

76561198219718720 Mar 24, 2015 @ 11:49am

I never saw the email but my son got a email from steam saying somones is trying to access your acc from another pc would u like to lock your account or ignore, he clicked on the lock link, he has it installed on his own laptop and on my pc too which prob triggered the warning