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skaarj217 Mar 22, 2015 @ 2:43am
No sound in Steam videos
Hi all,

for past couple of days the sound in Steam videos (i.e. the video trailers in game's store page) is broken. Now I have no sound in these videos.

There is no sound ONLY in Steam videos - everything else works fine (games, youtube etc..)

There is no sound in these Steam videos in every browser - in Steam client, in Firefox, in Chrome.

I have Windows 7 x64 and the problem persists only for several days. I checked the mute/unmute button in Steam video player, I checked the settings in Windows volume mixer. No luck.

Please advise.

UPD: Seems there is no sound at all in Steam store now. Just checked my other two boxes: one laptop with Windows 7 x64, the other is a Fujitsu Esprimo nettop-box with Windows 8.1 x64 - no sound at all three computers...
Last edited by skaarj217; Mar 22, 2015 @ 3:00am
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Showing 1-15 of 18 comments
zachjd Mar 22, 2015 @ 3:04am 
I tested and videos play fine with sound for me using Chrome and Steam client.

Not sure what's causing it not to work for you. :curiouspanda: I also am Windows 7 64bit
#1
username12121 Mar 22, 2015 @ 3:08am 
I thought the same thing yesterday until I noticed that the volume slider just below the video was set on zero. Try sliding it to the right.

edit: it seems to be defaulting to zero now which it didn't do in the past.
Last edited by username12121; Mar 22, 2015 @ 3:11am
#2
skaarj217 Mar 22, 2015 @ 3:14am 
OMFG! Yes, username12121, you're right! It was indeed set to zero and I don't know why and haven't noticed it. Oh my, and I already reinstalled Adobe Flash and system sound drivers...

Thank you very much, problem solved!
#3
Tomu Mar 22, 2015 @ 3:41am 
.
#4
Luxx Domino May 8, 2015 @ 8:22am 
I also had this problem and it wasn't that it would default to zero, I would turn it up and get no sound. Still seemed to work fine, I've never noticed steam making noises other than videos or Big Picture so IDK if I had that as well..

Just fixed it by going to my volume mixer and turning steam webhelper back up. At one point I muted it all as I was streaming a buddy's steam game, and forgot to turn that up.
#5
spongefreddie Sep 17, 2017 @ 9:01pm 
I have this problem right now, and neither the volume slider, flash player install, nor the slider for the Steam Client Webhelper make a difference. Very strange. It's fine in my Linux OS, but it's not working here in Windows 7 64bit.
#6
ziki.☁ Mar 15, 2019 @ 8:40pm 
Originally posted by Oral Toe Scraper:
I also had this problem and it wasn't that it would default to zero, I would turn it up and get no sound. Still seemed to work fine, I've never noticed steam making noises other than videos or Big Picture so IDK if I had that as well..

Just fixed it by going to my volume mixer and turning steam webhelper back up. At one point I muted it all as I was streaming a buddy's steam game, and forgot to turn that up.

Yes you are right!! I had same issue with YouTube and SoundCloud and my volume was all the way to the right. It was the Windows volume mixer muted for Steam client - also check for "Friend List" volume in mixer - that is the one defining volume in Steam Web Browser. :elite:
#7
sloxy Jul 9, 2019 @ 12:24pm 
how to fix this man so annoying
#8
jacobn09 Aug 18, 2020 @ 7:18am 
Anyone got a solution? Steam support team gave up on me. Still could not find a solution to fix the no audio issues in videos/livestreams
#9
Attackadactyl Dec 15, 2020 @ 8:32am 
2
3
Just figured it out. It's the windows sound mixer muting the steam web helper for some reason. If you right click on the sound/volume icon on the right hand side of your task bar a small options menu pops up. Select "Open Volume Mixer," it should be the second option down. There, you can see the volumes of each window/app you have open, change individual apps' volumes, or mute & unmute them. Just unmute the steam web helper (or steam itself if that's muted as well) and then you should have your audio back for steam store videos. I have had this same issue for probably a year now and just havent cared enough to put any time into fixing it until today, but this is a likely fix for windows users.
#10
Wizdumb May 31, 2021 @ 10:25am 
Originally posted by Attackadactyl:
Just figured it out. It's the windows sound mixer muting the steam web helper for some reason. If you right click on the sound/volume icon on the right hand side of your task bar a small options menu pops up. Select "Open Volume Mixer," it should be the second option down. There, you can see the volumes of each window/app you have open, change individual apps' volumes, or mute & unmute them. Just unmute the steam web helper (or steam itself if that's muted as well) and then you should have your audio back for steam store videos. I have had this same issue for probably a year now and just havent cared enough to put any time into fixing it until today, but this is a likely fix for windows users.


This is the fix! You're a genius thank you so much
#11
SlRENlTY May 28, 2022 @ 1:20am 
Originally posted by Attackadactyl:
Just figured it out. It's the windows sound mixer muting the steam web helper for some reason. If you right click on the sound/volume icon on the right hand side of your task bar a small options menu pops up. Select "Open Volume Mixer," it should be the second option down. There, you can see the volumes of each window/app you have open, change individual apps' volumes, or mute & unmute them. Just unmute the steam web helper (or steam itself if that's muted as well) and then you should have your audio back for steam store videos. I have had this same issue for probably a year now and just havent cared enough to put any time into fixing it until today, but this is a likely fix for windows users.
Thank you so much! I had been struggling with this for a while and it was so annoying. You're the best! :steamhappy:
#12
Saddle Rash May 30, 2022 @ 5:11pm 
Originally posted by just a little guy:
I also had this problem and it wasn't that it would default to zero, I would turn it up and get no sound. Still seemed to work fine, I've never noticed steam making noises other than videos or Big Picture so IDK if I had that as well..

Just fixed it by going to my volume mixer and turning steam webhelper back up. At one point I muted it all as I was streaming a buddy's steam game, and forgot to turn that up.

I had the same issue but resolved by changing the steam client webhelper - output device to the current device I was using for sound (in my case my headphones). Or in someone elses case it maybe their computer speakers.
#13
Ocsabat May 30, 2022 @ 6:34pm 
I always thought that was the way it was meant to be in Steam. I can't ever recall a time that videos weren't muted.

Epic games client does that to me also.
#14
Clownish Carnage Apr 7, 2023 @ 6:32pm 
Step 1: Check the volume in the player and make sure it is not muted or turned down to zero.
Step 2: Check the window mixer level for Steam Client WebHelper

If non-of those things work then do this:
1. Right-click the Speaker icon in your system tray (bottom right corner, next to where you see the time; you may have to click the chevron or up arrow to find it)
2. Open Sound Settings
3. In the Sound Settings, Scroll down to the section "Advanced sound options" and click "App Volume And device preferences"
4 First take, take not of the Output at the very top.
5 Scroll down and locate Steam Client WebHelper.
6 Set the output to the same setting at the top.
#15
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Date Posted: Mar 22, 2015 @ 2:43am
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