i do not doing anything but steam claimed i am doing fraud

[Khrisanto]

pls help what i should doing with this problem....

steam claimed i doing fraud but i do not doing anything...

pls help

[Hi-Torque]

Follow the instructions on the Alert.

Contact Support.

[Khrisanto]

Цитата допису Hi-Torque:

Follow the instructions on the Alert.

Contact Support.

hi.
i already contact support but support still claimed my account doing fraud...
what should i do to solve this problem?... i got banned from trade,market, and anything on steam...

[Hi-Torque]

Цитата допису Oracle:

Цитата допису Hi-Torque:

Follow the instructions on the Alert.

Contact Support.

hi.
i already contact support but support still claimed my account doing fraud...
what should i do to solve this problem?... i got banned from trade,market, and anything on steam...

If you have spoken with Support and they gave you a response then thats it. There is no further action.

You are not currently Trade Banned though.

[Khrisanto]

Цитата допису Hi-Torque:

If you have spoken with Support and they gave you a response then thats it. There is no further action.

You are not currently Trade Banned though.

steam said like this :

Hello Khrisanto,

We have found activity in the Steam account related to fraudulent credit card use.

Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.

The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/

In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.

they restricted me anyway
and got alert message on steam launcer when iam login

[Hi-Torque]

Цитата допису Oracle:

Цитата допису Hi-Torque:

If you have spoken with Support and they gave you a response then thats it. There is no further action.

You are not currently Trade Banned though.

steam said like this :

Hello Khrisanto,

We have found activity in the Steam account related to fraudulent credit card use.

Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.

The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/

In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.

they restricted me anyway
and got alert message on steam launcer when iam login

When you get that one you are done.

[Khrisanto]

Цитата допису Hi-Torque:

Цитата допису Oracle:

steam said like this :




they restricted me anyway
and got alert message on steam launcer when iam login

When you get that one you are done.

there anything i can do??
i really like steam game. and i always add funds to my wallet for game with coupon
i didn't use any creditcard anyway. i don't have any too

why steam can tell i doing fraud for credit card use..

[TirithRR]

I think the term "credit card" in the message is just a generic term for fraudulent payment issues, be it paypal, or other payment processors.

[Khrisanto]

Цитата допису TirithRR:

I think the term "credit card" in the message is just a generic term for fraudulent payment issues, be it paypal, or other payment processors.

then,,, what shoud i do to solve this problem??
i really confuse...
got alert about credit card fraud but i don't have any creditcard anyway... i always add funds to my wallet with steam coupon..

[JLBGold]

Are you an European Union member ?

[Matt]

Where do you buy the Steam wallet codes?

[scaboodle]

oh man that doesnt sound too good... did you get your steam wallet code from a fishy vendor?

[Khrisanto]

Цитата допису JLBGold:

Are you an European Union member ?

no... i from indonesia...
why??

Цитата допису Matt:

Where do you buy the Steam wallet codes?

from autorize website GudangVoucher.com...
that one of authorize website payment in indonesia...

Цитата допису Dheeraj:

oh man that doesnt sound too good... did you get your steam wallet code from a fishy vendor?

i don't know... is www.gudangvoucher.com fishy vendor for steam???
where should i know that information?

[JLBGold]

You may ask for a demand for arbitration if you signed with Valve US for 200$ but Valve should reimburse you if your demand is not abusive.
You can contact your attorney/lawyer for advices.

You and Valve agree to make reasonable, good faith efforts to informally resolve any dispute before initiating arbitration. A party who intends to seek arbitration must first send the other a written notice that describes the nature and basis of the claim or dispute and sets forth the relief sought. If you and Valve do not reach an agreement to resolve that claim or dispute within 30 days after the notice is received, you or Valve may commence an arbitration. Written notice to Valve must be sent via postal mail to: ATTN: Arbitration Notice, Valve Corporation, P.O. Box 1688, Bellevue, WA 98004.

The Federal Arbitration Act applies to this Section. The arbitration will be governed by the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where applicable, the AAA’s Supplementary Procedures for Consumer Related Disputes, as modified by this Agreement, both of which are available at http://www.adr.org. The arbitrator is bound by the terms of this Agreement.

The AAA will administer the arbitration. It may be conducted through the submission of documents, by phone, or in person in the county where you live or at another mutually agreed location.

If you seek $10,000 or less, Valve agrees to reimburse your filing fee and your share of the arbitration costs, including your share of arbitrator compensation, at the conclusion of the proceeding, unless the arbitrator determines your claims are frivolous or costs are unreasonable as determined by the arbitrator. Valve agrees not to seek its attorneys’ fees or costs in arbitration unless the arbitrator determines your claims are frivolous or costs are unreasonable as determined by the arbitrator. If you seek more than $10,000, the arbitration costs, including arbitrator compensation, will be split between you and Valve according to the AAA Commercial Arbitration Rules and the AAA’s Supplementary Procedures for Consumer Related Disputes, if applicable.

[Khrisanto]

Цитата допису JLBGold:

You may ask for a demand for arbitration if you signed with Valve US for 200$ but Valve should reimburse you if your demand is not abusive.
You can contact your attorney/lawyer for advices.

You and Valve agree to make reasonable, good faith efforts to informally resolve any dispute before initiating arbitration. A party who intends to seek arbitration must first send the other a written notice that describes the nature and basis of the claim or dispute and sets forth the relief sought. If you and Valve do not reach an agreement to resolve that claim or dispute within 30 days after the notice is received, you or Valve may commence an arbitration. Written notice to Valve must be sent via postal mail to: ATTN: Arbitration Notice, Valve Corporation, P.O. Box 1688, Bellevue, WA 98004.

The Federal Arbitration Act applies to this Section. The arbitration will be governed by the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where applicable, the AAA’s Supplementary Procedures for Consumer Related Disputes, as modified by this Agreement, both of which are available at http://www.adr.org. The arbitrator is bound by the terms of this Agreement.

The AAA will administer the arbitration. It may be conducted through the submission of documents, by phone, or in person in the county where you live or at another mutually agreed location.

If you seek $10,000 or less, Valve agrees to reimburse your filing fee and your share of the arbitration costs, including your share of arbitrator compensation, at the conclusion of the proceeding, unless the arbitrator determines your claims are frivolous or costs are unreasonable as determined by the arbitrator. Valve agrees not to seek its attorneys’ fees or costs in arbitration unless the arbitrator determines your claims are frivolous or costs are unreasonable as determined by the arbitrator. If you seek more than $10,000, the arbitration costs, including arbitrator compensation, will be split between you and Valve according to the AAA Commercial Arbitration Rules and the AAA’s Supplementary Procedures for Consumer Related Disputes, if applicable.

but i from indonesia... what should i do with that

[JLBGold]

I have no idea but I found this :

INDONESIA
Arbitration and Dispute Resolution Act
Law No. 30 of 1999
http://www.arbiter.com.sg/Laws_Rules_Indonesia_Content.html

Here is a list of Alternative Dispute Resolution Lawyers and Law Firms in Jakarta, Indonesia
http://www.hg.org/law-firms/alternative-dispute-resolution/indonesia/jakarta.html

It seems some of them offer free consultation.

Call and ask them about this part of the contract you signed with VALVE US to know if it's enforceable in Indonesia.