plz help me ;...........( :: Help and Tips

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astro Feb 15, 2015 @ 12:36pm

plz help me ;...........(

When i try to buy a game i get this error : An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support.

I am paying with my steam wallet.

PLZ HELP I HAD THIS ERROR FOR 6 MONTHS !

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Showing 1-8 of 8 comments

astro Feb 13, 2015 @ 7:07pm

How do i disable VPN/Proxies. !

im having this purchace error and i sent to steam support and it said :

VPN/Proxies
Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam

SS: http://gyazo.com/c7257fdbad1ae217bb55144d040610a2

How do i do this ? Please help

TirithRR Feb 13, 2015 @ 7:08pm

If you don't know what a VPN or Proxy is, then it is very unlikely you are using one, unless your ISP is doing something strange. And if they are there is nothing you can do about it.

So, ignore it. That suggestion does not apply to you.

Contact Steam Support about your issue.

Last edited by TirithRR; Feb 13, 2015 @ 7:09pm

astro Feb 13, 2015 @ 7:09pm

Okay thank. i sent a ticked hopfully they respond and fix it. Been having this pruchace error for way to long now. Like 6 months

Originally posted by TirithRR:
If you don't know what a VPN or Proxy is, then it is very unlikely you are using one, unless your ISP is doing something strange.

So, ignore it. That suggestion does not apply to you.

Contact Steam Support about your issue.

Bumbefly (we/All) Feb 13, 2015 @ 10:19pm

Originally posted by TirithRR:
If you don't know what a VPN or Proxy is, then it is very unlikely you are using one, unless your ISP is doing something strange. And if they are there is nothing you can do about it.

So, ignore it. That suggestion does not apply to you.

Contact Steam Support about your issue.

" unless your ISP is doing something strange."
Proxy & VPN should be checked as connection might be changed by a Hacker. For Windows, see Internet-options via your Configurationscreen or via IE. The box should be empty.
I don't know how this works on Linux & Apple/Mac systems.