Steam Support Not Working

[7nthson- twitch.live]

Hello i have problem i trade 4 ref metal for hat with new system of trading by email confirmation and person who i traded have my metal but i dont recive any hat and when i click on my mail and want send again steam offer or cancel trade it say its not posible , i log in on my steam support account and i want send ticket to valve but i stuck on step 1 , i choose topic i want but the site not let me go to step 2 or 3 and i try on my alternate web browser but is the same problem .Any sugestions ?

[Tev]

As for the problem

Does the hat show up in http://steamcommunity.com/my/inventoryhistory ?

If it does, try manually re-synchronizing your Steam inventory by adding something on the Steam Market at http://steamcommunity.com/market/ and then remove the listing immediately after.

As for the Steam Support issue

You need to type in the Step 1 box, then click the banner.

[7nthson- twitch.live]

This is not steam market issue , THI IS trade in steam tf2 iterms problem , when i click fIrst link from you my steam trade history showing up wt... ? i show you screenshot what i have in my steam support
http://i.imgur.com/UdRYROc.jpg

[Tev]

Originally posted by ىληϯλ мυєrϯє:

This is not steam market issue , THI IS trade in steam tf2 iterms problem , when i click fIrst link from you my steam trade history showing up wt... ? i show you screenshot what i have in my steam support
http://i.imgur.com/UdRYROc.jpg

I wasn't claiming it's a Steam Market issue, I was saying that listing and unlisting an item can manually re-synchronize your Steam inventory

Again, do you have the hat in the inventoryhistory? If you do, it's an inventory -synchronization issue, therefore try the Market (un-)+listing.

As for the picture: I knew what you meant; if you can't type in the box - you've probably got NoScript or the like blocking that part of the website.

[7nthson- twitch.live]

Nop i dont have the hat in my steam history trade i have only notification about this trade on my email , but i dont have this trade in my steam history trade and the person i traded have my metal

[7nthson- twitch.live]

Thanks for helping me

[7nthson- twitch.live]

I take my AddBlock to off but no changes , can't type product i have issue with :(

[txt]

Thanks for help!

[7nthson- twitch.live]

Ok my brother show me sory for problem i thout it was for clicking to choose like old times but now i have to write on keyboard my product , but still i send ticket to valve with my missing hat thatnks case closed have a nice day .

[Tev]

Originally posted by ىληϯλ мυєrϯє:

Nop i dont have the hat in my steam history trade i have only notification about this trade on my email , but i dont have this trade in my steam history trade and the person i traded have my metal

Then it's probable your computer was compromised.

Instead of 'Item Bugs', I'd list the ticket under 'Stolen/Hijacked Items';

Originally posted by Teutep from another thread - lazily copypasted here:

You probably clicked some image link that was actually a masked redirection URL that led to a download parameter suffix enabled URL; like one ending with &dl=1 where dl is an acronym for download and 1 is binary code for enabled.

IN SHORT: You were redirected to a website that downloaded a RAT on your computer.

1. I'd recommend scanning the computer with an antivirus* & antimalware scan in safemode

   1. First download & install Malwarebytes' Anti-Malware at http://downloads.malwarebytes.org/file/mbam/
      
   2. After that restart your computer
      
   3. During the time the computer is still booting up, tap F8 until you get to this menu[pad3.whstatic.com] <- clickable.
      
   4. Choose Safe Mode.
      
   5. Perform your antivirus & antimalware scans.
      
   6. Restart your computer.

    * = If you can do a bootscan with your antivirus, do it. Malwarebytes needs to be a paid Pro -license in order to perform a bootscan with it; therefore I don't objectionally recommend it.

   
   

2. Head over to

   C:\Program Files (x86)\Steam\

   Remove everything EXCEPT
   1. Steam.exe
      
   2. SteamApps -folder
      
   3. userdata -folder
      
   4. ssfn[numbersequence] -file
   Re-launch Steam.exe (this should take care of any possibly infected .VDF files and validate your Steam -client files.)

After that, register a Steam Support account at https://support.steampowered.com/register.php
-> Create a Steam Support ticket at https://support.steampowered.com/newticket.php

Fill out the ticket similarly:

Step 1
What product are you having an issue with?
Steam
What type of problem are you having?
Steam Trading/In-Game Items
Stolen/Hijacked Items
Step 2
Subject: <Enter topic title, can be as something simple as 'Hijacked account'>
Your Question: <Enter what happened here; Steam Support can likely figure out from the mass more or less what happened, but information doesn't hurt.>
Add attachment <for providing Proof of Ownership <- Clickable; if necessary>
Additional Information
Steam Account Login Name <The name you use at login; can also be found at https://store.steampowered.com/account/ as x's account>
CD Key <I do believe this is to be left empty in this context.>
Submit Question

Now wait 2-4 weeks; there's no official ETA - but that's how long it generally takes for them to respond right now.

[7nthson- twitch.live]

Thank you il do that

[7nthson- twitch.live]

Hello everyone my problem not finish yet i send ticket to steam support with 3 screenshoots(trade history , email confirmation , trade offer error) and i get answear 7 days later , problem i still have , i dont get my metal back and i dont get hat i pay for , trade was done true email confirmation we together confirmed our trade , He get my metal i dont get his hat .
I get this message from steam support : ->

Thank you for contacting Steam Support.

We apologize for the delay.

The trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.

It is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.

If scammers are encountered in the future, please report them through their Steam Community profile. To do so, click the 'More' drop down, select 'Report Violation', and choose 'Attempted Trade Scam'. All reports made are investigated by Steam Support.

Steam Support discourages the following types of trades, as they cannot be guaranteed by the Steam trading interface:
- Trades involving money/PayPal outside of the Steam Community Market
- Trades involving CD keys or Wallet codes
- Trading items and expecting them to be returned to you through a verbal agreement
- Trading items/gifts for nothing in return in the first trade and expecting to get an item or gift in a later trade

For more information on how to avoid and prevent scams in the future, please read our Recommended Trading Practices:
https://support.steampowered.com

For more information on Steam’s trading policy, please see the following article:
https://support.steampowered.com

Thank you for contacting Steam Support. <--

This wery strange or lag or bug or something but i dont have this trade on my steam trade history on my profile steam , i have only this trade confirmation on my email adress and i have only screenshoot trade offer error this trade , normaly when i got trade error i dont lost my metal or item i trade .
This answear from steam support means i cant get back hat i pay for ?
What should i do write the new ticket with same words or maybe i have to do something more ?

[El Gringo Loco]

They are sending this formula too all people which were scammed or robbed. It's not that easy to get skins back like before.

[RLG]

i hate this problem soooo much

[Muppet among Puppets]

What items were shown in the trade window when accepting?

[7nthson- twitch.live]

Sory for late answear i just wake up i can send here screenshoot i can put it on imgur and give link to it , when we accept email confirmation together on emails , my 4 Refined Metal for his hat Hong Kong Cone (Team Fortress2 items ) but i get steam trade offer window with this items and text in center : " Items are not able to trade anymore " and dont get green envelope notification on my steam profile that i have 1 new item in my inventory this hat , but my new friend got my metal for it like i said earlier because i ask him if he get my metal couse i dont have his hat and he said he have my 4 refs .