Can't find the game in library!

[KING OF DE(pistol)]

I bought FM15 few months ago from oneplay.com. I added the cd key and played the game without any problems. However now I cant find this game anywhere in my library. I try to add the cd key again but it says the game is already added to my account but still cant find the game in the library. I go to the store, it says the game is in my library and there is "Play now" button. When I press that button, nothing happens. These are some pictures:

http://i.imgur.com/rmxej1q.png
http://i.imgur.com/i6mLsOm.jpg
http://i.imgur.com/n7v8mNq.png

I've sent ticket to the support team but 3 days already and still waiting for their answer. Help me pls!

[TastyToast]

highlight library with your mouse and pick games from the drop down. does it show up after that?

[KING OF DE(pistol)]

nothing. All my games are here except FM15.

[TastyToast]

does it show up in https://store.steampowered.com/account/

[KING OF DE(pistol)]

TastyToast eredeti hozzászólása:

does it show up in https://store.steampowered.com/account/

Yes. It shows
Football Manager 2015 Pre-Order Retail

[Tev]

DucDuy eredeti hozzászólása:

TastyToast eredeti hozzászólása:

does it show up in https://store.steampowered.com/account/

Yes. It shows
Football Manager 2015 Pre-Order Retail

Since it's not in here: http://steamcommunity.com/id/DucDuy/games/?tab=all

Are you sure you're on the right Steam -account? Is the account name the same one as on the Steam -client when you viewed that Account -page posted by TastyToast ?

[KING OF DE(pistol)]

I have only one account. I've played this game in this account before but I don't know why it does not show on my library anymore.

[Tev]

DucDuy eredeti hozzászólása:

I have only one account. I've played this game in this account before but I don't know why it does not show on my library anymore.

Where did you buy the retail key from, if you don't mind me asking? Was it an authorized reseller?

[KING OF DE(pistol)]

I bought it from Oneplay.com. I check my mail, i have not received any e-mail from steam saying anything about my FM15 CD key. It just disapears from my library.

[KING OF DE(pistol)]

Still wating for answer from steam support team ....

[TastyToast]

steam support will take 2 or 3 weeks probably to get back to you.

[KING OF DE(pistol)]

I hate waiting. I paid for this game and now I can not play the game for unknown reason.

[KING OF DE(pistol)]

http://i.imgur.com/rmxej1q.png
http://i.imgur.com/i6mLsOm.jpg
http://i.imgur.com/n7v8mNq.png

Help!

[EL SCORPIO]

Wait more than 2 weeks. I have been waiting my hijacked acc for almost 2 months and no reply from steam acc

[TastyToast]

maybe the game is region locked

[KING OF DE(pistol)]

But I have played this game before. I am living in New Zealand at the moment, however if they want to take off my game at least they need to tell me a reason.