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Vortex Feb 24, 2015 @ 4:36pm
Couldn't set up Steam data - please contact technical support
Got this error every time trying to launch the Steam.
OS: Ubuntu 14.10 x64
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Showing 1-13 of 13 comments
vv1987 Jun 1, 2015 @ 7:22pm 

You could try this:

mv ~/.steam/steam/* ~/.local/share/Steam/
rmdir ~/.steam/steam
ln -s ../.local/share/Steam ~/.steam/steam
rm -rf ~/.steam/bin

Which is essentially doing what the steam executable is trying to do, but failing.
names_r_useless Apr 2, 2016 @ 6:24am 
Thank you for these steps, it worked! I was having this same problem :)

To those with this same problem: keep in mind you need to find where your ".local" and ".steam" directories are. Mine aren't in my root (~), but in my account's home directory ("/home/[username]")
Last edited by names_r_useless; Apr 2, 2016 @ 6:26am
Lily The Smol May 9, 2016 @ 5:07pm 
I did this, and now when I try to launch Steam, it doesn't do anything!
Lily The Smol May 9, 2016 @ 5:23pm 
Just tried launching it in the terminal and it says I'm missing the drivers r600_dri.so, r600, swrast_dri.so, and swrast!
Help?
qcove1 Jul 2, 2016 @ 4:14pm 
Just tried to install steam on my new Linux Mint 18 (Cinnamon) installation and it won't work at all. I get an error message "Couldn't set up Steam data - please contact technical support" . I thin tried the steps offered by Chap-Un-Duang to no avail. Very disappointed. Steam worked well my on old Mint 17.3 installation on the same computer. Can anyone help?
ZekThePenguin Jul 6, 2016 @ 10:17am 
Originally posted by qcove1:
Just tried to install steam on my new Linux Mint 18 (Cinnamon) installation and it won't work at all. I get an error message "Couldn't set up Steam data - please contact technical support" . I thin tried the steps offered by Chap-Un-Duang to no avail. Very disappointed. Steam worked well my on old Mint 17.3 installation on the same computer. Can anyone help?

I have this exactly same problem. Just updated to Mint 18 and now Steam won't work. Get same 'Steam data' comment. It seems the command lines given above won't work because the files are in a different place, although I'm not sure how to change the command to fit Mint. Now I'm worried about updating my HTPC. Don't want to bork my Steam install. :(
Last edited by ZekThePenguin; Jul 6, 2016 @ 10:35am
F1L1P Jul 7, 2016 @ 10:34am 
Delete .steam folder in your home directory, go to .local folder and delete Steam folder. Launch Steam.
ZekThePenguin Jul 8, 2016 @ 6:49am 
Originally posted by nada:
Delete .steam folder in your home directory, go to .local folder and delete Steam folder. Launch Steam.
I just tried that. Unfortunately that didn't solve the issue.
starswater Jul 15, 2016 @ 6:05pm 
I am having this exact same issue since updating to Linux Mint 18 64-bit, and none of the fixes mentioned here have worked for me thus far.
ZekThePenguin Jul 16, 2016 @ 1:41pm 
I'm noping either a Steam patch or a Mint update will fix the issue.
qcove1 Aug 5, 2016 @ 4:58pm 
Still no resolution for this problem. Very disappointed with Steam tech support which has been close to nonexistent and totally useless.
y__ Aug 26, 2016 @ 10:54am 
Got the same problem when upgrading from Linux Mint 17.1 to 18
Fixed it by changing the video driver used.
By default Mint18 is configured to use the open source xserver-xorg-video-nouveau driver.

In Menu/Administration/Drivers Manager, I changed it to the recommended one (nvidia-361 in my case) and rebooted.
After reboot, the screen remained black with only the mouse pointer visible for a few minutes, probably self configuring something but it went back to normal by itself then.

I'm now able to launch Steam.
Hope that can help someone.

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Date Posted: Feb 24, 2015 @ 4:36pm
Posts: 13