jmrathbun Oct 4, 2014 @ 6:19am
Can't Purchase Game
I've been trying for more than an hour to purchase a game from the store. I can view the game in my cart but when I press the button to purchase the game for myself I get the following pop-up:

Oops, sorry!
An error was encountered while processing your request:

There was an error trying to load your shopping cart. Please try again later.
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Val Oct 4, 2014 @ 7:09am 
Hello there,

Have you tried purchasing the games by other applications (e.g Steam mobile/tablet/web)?

Alternatively you can refresh Steam files by following these steps:

Windows XP/Vista/7/8

Completely exit the Steam client.
Open the run dialogue by pressing windows key + r (you can also navigate here from the start menu by typing run).
Type steam://flushconfig then press enter. (If asked to allow this website to open a program, please click Allow or OK).
Restart your computer.
Now, launch Steam directly from the installation folder, not from a pre-existing shortcut (~C:\program files (x86)\Steam).
The Steam application will either appear as Steam or Steam.exe depending on whether your settings show file extensions.


Otherwise, you can also try this:
Source: Steam FAQ sheet.

On Windows

- Restart Steam
- If the issue persists, exit Steam, rename your ClientRegistry.blob, and restart Steam. The ClientRegistry.blob can be found in your Steam installation directory. C:\Program Files\Steam by default.
- If the issue still persists, you may have issues with your local Steam files. You may refresh these files without deleting your game files. Please follow this process to refresh your Steam files:
- Exit Steam
------Navigate to your Steam installation directory. (C:\Program Files\Steam\ by default.)
------Delete everything in that directory EXCEPT the following:
steam.exe
steamapps directory (All of Steam's game files are kept here.)
------Restart Steam to test the issue
jmrathbun Oct 4, 2014 @ 8:40pm 
I think the problem was solved by an update to the Steam client that showed up shortly after I posted. Thanks for your input!
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Date Posted: Oct 4, 2014 @ 6:19am
Posts: 3