bought five nights and freddy's & not in my library

[BibisWorldYT]

Just payed for five nights and freddy's but cmp shut down right after... where do i go to
download / install?
its not in my games list in my library but it says i payed for it in my bank (still yet to clear though) and i have the conformation email saying purchase was completed... any suggestions on what went wrong? i cant find it anywhere and i dont know what to do.
it says that the game is in my library on the purchase page on the internet page, i click play now and it opens steam up and takes me to the page to buy the game???

[BibisWorldYT]

help....

[arj4n]

:/ ka

[Sierra Oscar]

Have you tried logging out of your Steam account and then logging back in?

[BibisWorldYT]

yes i have like four or five times... i put in a ticket but no answer yet... this is so annoying :(

[BibisWorldYT]

:(

[WhereIsBusmin]

Originally posted by bunnyboppen102:

yes i have like four or five times... i put in a ticket but no answer yet... this is so annoying :(

What does it say here (purchase, pending, etc.)?: https://store.steampowered.com/account/store_transactions

[BibisWorldYT]

Originally posted by WhereIsBusmin:

Originally posted by bunnyboppen102:

yes i have like four or five times... i put in a ticket but no answer yet... this is so annoying :(

What does it say here (purchase, pending, etc.)?: https://store.steampowered.com/account/store_transactions

Recent Steam Store Transactions for Your Account
DATETOTALEVENT
ITEMS
3 Oct $4.99Purchase
Five Nights at Freddy's

So it looks like it has been bought and here
http://store.steampowered.com/app/319510
it says... IN LIBRARY Five Nights at Freddy's is already in your Steam library
but its not....

[WhereIsBusmin]

I doubt it will make any difference, but you can try refreshing your Steam files: Steam Support > Refresh Your Steam Files

You can also try going through this: Steam Support > Games Are Missing from the Library

Most of my games appear but some are missing

Sometimes Steam will appear to be functioning correctly, except certain games will be missing from your list. If you are absolutely sure that you are logged in to the correct Steam account, then the issue is most likely that your filter is set incorrectly. Please log in to your Steam account using the Steam client and ensure that all games are visible by clicking View > All Games on the upper-left corner of the Library > Games list.

Another possibility is that some ports are being blocked by your firewall and/or router. Since Steam cannot connect on all of the ports it uses, it may run into a problem verifying one of your games. To see the list of ports and to make sure that all of the ports for Steam are open, please follow this guide.

[Tangy]

Hope you resolve the problem asap

[BibisWorldYT]

ok i will give those a try then write back, thanks :)

[BibisWorldYT]

omg you are a bloody legend, i had shut down steam so many times but it would log me back in automatically so i thought i was logging out when it was shut down... guess not cos IT IS THERE!!!!! THANK YOU!!!! :D