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Not email, but ticket system
Like those who had phone support for 1,99 dollars per minute......
Great times.....
Make sure to exclude those games that use SteamWorks too.
You might not want to purchase a SW "proper game" which requires a Steam account no matter where you purchase it.
Protip: learn to deal with these issues and work to find a solution for your problem. Rants alone aren't useful.