PaySafeCard money still hasn't come to my account.

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method Sep 7, 2014 @ 6:13am

I've entered the code for a paysafecard, wich obviously contains money in it.
Steam said transaction was sucessful, but it really wasn't, since I got no money. So yea, it remained 'pending' for a long time and then it failed, and kept that loop for about 2 hours. People kept saying it wasn't a problem and that I would get my money back If I'd contact steam support wich I did and they didn't help me at all.

Originally posted by Me:
"So I've purchased a paysafecard today with intent to use it on steam.
Went back home, entered the code and the transaction was pendent. I waited an eternity and restarted steam inumerous times. Nothing worked, then I checked steam transactions and I had two paysafecard that had failed and one pending.
I've been using paysafecards for a long time now and never had a problem. When do I get what I paid for ?"

3 days later they replied.

Originally posted by Steam:
"Hello,

Thank you for contacting Steam Support.

Unfortunately, we cannot provide the best support information for your PaySafeCard account.

Please see PaySafeCard's documentation for more information on working with the PaySafeCard system:

PaySafeCard Help Center:
http://www.paysafecard.com/help/

Please let us know if you have any further questions."

I have contacted paysafecard 3 days ago, and untill now, nothing. I assume even If the paysafecard's support replies, they will tell me to contact steam's support and so on. Every big enterprise do this kind of shenanigans instead of helping their costumers unfortunatly.
In this way I show my discontentment in the unfortunate ways that steam support 'provides' support to their clients.

(I contacted steam and paysafe card's support and they helped me out, it took a while but they did, I recommend you to do the same.)

Last edited by method; Oct 20, 2014 @ 11:21am

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Showing 1-15 of 20 comments

TirithRR Sep 7, 2014 @ 6:57am

Steam support can't help you in this case. You need to follow their suggestion and figure out why your paysafecard purchases are not working.

method Sep 7, 2014 @ 7:07am

Originally posted by TirithRR:
Steam support can't help you in this case. You need to follow their suggestion and figure out why your paysafecard purchases are not working.

I'm sorry, but steam f*cked it up. It wasn't me for sure, and now they can't help ? Is this what they call 'suport' ? A ticket that took me 3 days to get a response, wich was a copy pasted message by some lazy 'employee' in valve's office ? Seriosly, this is just sad. And now paysafecard's staff don't care either, even if they reply to me 3 weeks from now, I'm pretty sure it won't be a fix, instead, they'll probably tell me something like it's on steam's side.

Last edited by method; Sep 7, 2014 @ 7:10am

TirithRR Sep 7, 2014 @ 7:13am

How exactly did Steam ♥♥♥♥ it up? The payment failed, numerous reasons why it could fail. Registered paysafecard info not matching, etc. Now you need to work with Paysafecard to make sure everything is kosher there. You can speculate that they'll just tell you it's Steam's fault, but that's nothing more than cynical speculation.

method Sep 7, 2014 @ 7:15am

Steam confirmed the purchase. It said it was sucessful, if it hadn't been sucessful it would probably not show a message saying it had been sucessful.

TirithRR Sep 7, 2014 @ 7:17am

You said the payment was Failed and Pending in your post. Not successful. What does it say in your Account details page?

I checked steam transactions and I had two paysafecard that had failed and one pending.

Last edited by TirithRR; Sep 7, 2014 @ 7:17am

method Sep 7, 2014 @ 7:18am

It said it had been sucessful when I had entered the code. But on the account details, it used to say failed and one was pending, now they're all failed.

Last edited by method; Sep 7, 2014 @ 7:19am

TirithRR Sep 7, 2014 @ 7:19am

Because the payments failed. Now you have to figure out with Paysafecard what is wrong with the payment method and details you provided.

solo322 Sep 7, 2014 @ 7:21am

йо нига бич,я русский

method Sep 7, 2014 @ 7:28am

Originally posted by TirithRR:
Because the payments failed. Now you have to figure out with Paysafecard what is wrong with the payment method and details you provided.

Contacted paysafecard's staff and nothing happened. Then I contacted them on their website and what seems to be a bot replied to me, I've answered his questions and provided the information asked and he told me this.

Originally posted by PaySafeCard's Staff:
Dear Customer,

Many thanks for your enquiry!

We are very sorry that you have had payment problems with paysafecard. According to our records, the transaction was succesfully completed and the amount was debited to the web shop.

In order to assist you further, please provide following details that we may contact the webshop on your behalf:

- your username at webshop
- e-mail address used to register at webshop

Should you have any further questions, please do not hesitate to contact us!

Kind regards

your paysafecard Team

So yea, apparently the money has debited but no funds were given to me.

Last edited by method; Sep 7, 2014 @ 7:29am

TirithRR Sep 7, 2014 @ 8:41am

Steam doesn't collect funds from Failed transactions. But the company (paysafecard in this case) sees it as an attempted transaction and puts the funds on Hold until they release the funds. For most banks this is only 3-5 days usually (my bank is only usually 24 hours). I have no idea what Paysafecard's Authorization Hold policy is, but from what I've read from users here, it's not a very good one.

Do what the Paysafecard email message tells you to. And wait for paysafecard to give the money back.

Last edited by TirithRR; Sep 7, 2014 @ 8:42am

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