drfax Sep 5, 2014 @ 11:28am
Payment nightmare (Market)
This is the worst I've experienced.

I'm trying to spend money, but Steam won't let me. Here's what happened:

Bought some stuff on the Market. I did it from my work computer and then my home computer.
After two days, Steam decided I wasn't trustworthy, so they denied every purchase "for the security of the account holder". OKAY? I file a ticket.

I had to ask my friend to buy the thing that I had to get to make a good deal. Then I tried transferring €50 to my girlfriends steam account, butttt she had never bought anything in the steam store so she cannot use the market for 30 days! Yay!

Okay, still waiting for the ticket. 6 days later, I get a reply asking to give them my credit card details (not all, just address and last 4 of my credit card number) to verify that it actually is my card I'm using. Okay, I do that.

Two more days, they say "Okay, now we have made a note on your account to not block purchases".

Great!
I have my Visa card (I don't have another payment option at all) so I buy a few things, yay.

3 hours later. 3 HOURS.

"You are unable to use the Market because you have recently added a new payment method"

Seriously, what? Steam thinks I added a new payment method? Are you fing kidding me?
Uhmm... Okay. I found something I really wanted to buy, and I have €50 on my account now. But I can't use it because Steam thinks it's a new payment option and I need to prove that it's my card. I JUST DID THAT, LET ALONE MANUALLY TO A SUPPORT REPRESENTATIVE. COME ON!

Okay, fine. Verify Creditcard on my account page. Okay.

"Please look at your bank statements and you will see two withdrawals from the Steam store, enter the exact amount that was withdrawn."

Okay.

Go to bank account, see -14,26 SEK and -11,62 SEK. Look at the "Verify" steam page.

They want me to enter the amount in Euro. What the ♥♥♥♥?
I convert the amounts in euro. Totaling to 1,58 EUR and 1,26 EUR or something like it.

ERROR. Wrong amount. Try again (1/3 times)

WTF? Okay. Maybe i just enter the amount in SEK, since I cannot change it from Euro to SEK. ERROR. Wrong amount.

JESUS CHRIST.....

Now I am still unable to buy anything And this is ridiculous. This whole thing has been going on for two weeks and steam REALLY doesn't want my money it seems. Seriously, so damn frustraing.

I just wanted to write that.
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Showing 1-5 of 5 comments
steam support really dont care about anything i need help too i did what they told me and nothing
Silo Feb 10, 2019 @ 3:27pm 
Trying to enter my Visa Debit card but it keeps telling me there was an error. Is there a waiting period once you change your payment method?
Hodman Feb 10, 2019 @ 3:34pm 
Originally posted by Server:
Trying to enter my Visa Debit card but it keeps telling me there was an error. Is there a waiting period once you change your payment method?

Steam is having issues right now.
Maidiac Feb 10, 2019 @ 3:36pm 
Holy hurdles batman.
Silo Feb 10, 2019 @ 3:44pm 
ok well i can wait a couple of hours and try again. Really frustrating
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Date Posted: Sep 5, 2014 @ 11:28am
Posts: 5