Paysafe money gone but not added to wallet!

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Benji Naesen Sep 3, 2014 @ 1:28pm

I recently added 10 euros to my wallet using Paysafecard. The paysafe client closed itself down while validating the payment. Now it says the payment is failed, did not get steam wallet money AND the money is gone from my paysafecard! So I just lost 10 euros.

Any admins around here who do answer, unlike the support?

Kind Regards;
Steam Victim

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Showing 1-9 of 9 comments

FiftyFour Bravo Sep 3, 2014 @ 1:34pm

you should ask paysafe what happened as you said the paysafe client closed itself down while validating the payment, you should start asking them first then steam support

Benji Naesen Sep 3, 2014 @ 1:37pm

Already did:

Dear customer,

many thanks for your enquiry!

We regret that you had problems with payment using a paysafecard.

In order to help you as soon as possible, please provide us with the serial number of your paysafecard.

Please reply directly to this message.

Should you have any questions, don't hesitate to contact us.

Kind Regards,

Your paysafecard Team

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Other one:

Many thanks for your enquiry!

We would like to inform you, that your payment to Steam was successful.

Please be kind as to visit out website, on the link bellow:
https://www.paysafecard.com/en-gb/check-balance/

By checking your balance, you will be able to get access to the details of your transactions.

You need to acquire the ID transactions, and then contact the customer support of Steam:
https://support/steampowered.com

By giving them the ID transaction, they will be able to credit yout the product that you purchased.

Should you have any questions, don't hesitate to contact us.

Kind Regards,

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No it isn't stupid paysafe people.